Anastasia Halsey
Dimondale,MI
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Seeking new challenges and roles within Blue Cross Blue Shield of MI.
Overview
14
14
years of professional experience
Work History
Customer Service Representative II
Blue Cross Blue Shield of MI
Lansing , MI
11.2022 - Current
- Answer inbound calls for member servicing, providing complete and accurate information.
- Explain and verify benefits, cost share, and claims.
- Investigate members' concerns regarding eligibility and claims.
- Assist in coaching coworkers when requested by team lead, as well as fly-by.
- Participate in the moral committee, engagement committee, and the CSR Avengers.
Small Business Owner
Great Lakes Exotic Bullies LLC
Dimondale , MI
05.2015 - Current
- Organize events, such as trade shows, for networking opportunities.
- Research similar businesses to determine competitive advantages and pricing.
- Maintain records of all puppy litters and their parents.
- Manage all financial transactions associated with the sale of puppies.
- Perform vaccinations and deworming.
Manager of Repair/Loss Draft Department
Celink
Lansing , MI
01.2011 - 01.2019
- Coached, mentored, and trained customer service representatives in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled and held interviews for potential employees.
- Resolved customer complaints and issues promptly.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Medical Assisting
Davenport University
Lansing, MI05-2006
Bachelor of Science - Business Healthcare Administration
Davenport University
Lansing, MISkills
- De-Escalation Techniques
- Problem-solving abilities
- Active Listening
- Payroll
- Auditing
Timeline
Customer Service Representative II
Blue Cross Blue Shield of MI
11.2022 - Current
Small Business Owner
Great Lakes Exotic Bullies LLC
05.2015 - Current
Manager of Repair/Loss Draft Department
Celink
01.2011 - 01.2019
Associate of Applied Science - Medical Assisting
Davenport University
Bachelor of Science - Business Healthcare Administration
Davenport University
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