Summary
Overview
Work History
Education
Skills
Timeline
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Tara Kramer

Tara Kramer

Seattle,WA

Summary

Dynamic Recruiting Supervisor with a proven track record at Consumer Opinion Services Inc., enhancing recruitment processes and employee satisfaction. Expert in relationship building and critical thinking, I've significantly contributed to diversity initiatives and internal mobility, fostering an inclusive environment and reducing turnover. Skilled in Microsoft Excel and active listening, my approach has consistently improved team performance and stakeholder satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative II

Cambia Health Solutions
07.2023 - 01.2025
  • Would take anywhere from 20 to 40 incoming calls from members
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Registration Support

SEIU 775 Benefits Group Through Rober Half
01.2022 - 04.2023
  • Would have up to 25 to 30 scheduled calls to make throughout the day to caregivers.
  • Assisted in locating the closest training classes and scheduling the classes
  • Would provide a detailed schedule of the classes which included class name, dates, times and if they are in person or done virtually
  • Supported new student orientation programs by assisting with registration, tours, and information sessions.

Recruiting Supervisor

Consumer Opinion Services Inc.
10.2010 - 12.2021
  • Supervised a call center with 20 active employees.
  • Would answer the multi-line phone system and transfer calls as they came in
  • Collaborated with HR leadership to implement effective employee referral programs, increasing internal referrals for open positions.
  • Continuously improved recruitment processes through regular feedback loops with hiring managers, candidates, and other stakeholders in the talent acquisition lifecycle.
  • Managed a team of recruiters, providing mentorship, guidance, and performance feedback to foster professional growth and skill development.
  • Championed internal mobility by identifying high-potential employees for growth opportunities within the organization.
  • Implemented diversity recruitment initiatives, promoting an inclusive work environment that attracted top talent from various backgrounds.
  • Played a critical role in reducing turnover rates by partnering with retention-focused HR initiatives such as onboarding and employee engagement programs.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Developed and monitored employee recognition programs.

Education

AA Degree - Computer And Information Systems

Highline College
Seattle, WA

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • De-escalation techniques

Timeline

Customer Service Representative II

Cambia Health Solutions
07.2023 - 01.2025

Registration Support

SEIU 775 Benefits Group Through Rober Half
01.2022 - 04.2023

Recruiting Supervisor

Consumer Opinion Services Inc.
10.2010 - 12.2021

AA Degree - Computer And Information Systems

Highline College

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Tara Kramer