Anastasia Kuehn
Chicago,IL
Summary
Professional Credits and Collections Specialist with strong expertise in resolving customer disputes, debt recovery, and fraud risk assessment. Known for dependable collaboration and consistently driving results. Skilled in negotiating payment plans, managing accounts receivable, and utilizing financial software. Adaptable team player valued for analytical thinking and effective communication.
Overview
14
14
years of professional experience
Work History
Credit and Collections Specialist
Newark Electronics
08.2023 - 11.2025
- Managed accounts receivable processes to optimize cash flow and reduce outstanding debts.
- Analyzed large quantities of new incoming orders in our AS400 queue to assess fraud risk. Identified and mitigated emerging fraud trends. Managed fraud-related escalations and chargeback disputes, saving substantial funds for the business.
- Developed and implemented collection strategies that improved recovery rates. Collected over $500,000 within the last fiscal year.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Trained junior staff members in best practices for credits and collections, fostering a knowledgeable team capable of handling complex situations.
Client Success Specialist
Lone Wolf Technologies
10.2022 - 06.2023
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries in Zendesk ticketing system.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Saved at least 25 customer relationships each month, reduced churn, and saved $10,000 each month in revenue.
Revenue Recovery Specialist
Lone Wolf Technologies
07.2021 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Made high volume of calls daily to collect on past due balances and set up payment arrangements.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Payment Operations Specialist
Trunk Club
08.2015 - 07.2021
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Tracked chargeback activity to identify best practices for determining fraud.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels. Documented all activity via Salesforce.
Student Librarian Assistant
Columbia College Chicago Library
02.2012 - 06.2015
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Developed strong understanding of cataloging books and other materials through various methods.
- Delivered and retrieved items to and from departments by hand or push carts.
Education
Bachelor of Arts - Fiction Writing
Columbia College Chicago
Chicago, IL06.2015
Skills
- Customer Retention
- Fraud risk assessment
- Research and Due Diligence
- Billing Dispute Resolution
- Negotiation and resolution
- Staff training and development
Timeline
Credit and Collections Specialist
Newark Electronics
08.2023 - 11.2025
Client Success Specialist
Lone Wolf Technologies
10.2022 - 06.2023
Revenue Recovery Specialist
Lone Wolf Technologies
07.2021 - 10.2022
Payment Operations Specialist
Trunk Club
08.2015 - 07.2021
Student Librarian Assistant
Columbia College Chicago Library
02.2012 - 06.2015
Bachelor of Arts - Fiction Writing
Columbia College Chicago