Anastasia Lewis
Bloomfield Hills,MI
Summary
Proven leader with extensive experience at Starbucks, adept in staff management and customer satisfaction. Excelled in training and mentoring, reducing employee turnover. Skilled in creative problem-solving and maintaining high standards of workplace safety. Demonstrates a customer-oriented approach, ensuring quality service and fostering a positive environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Barista
Starbucks
01.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Shift Supervisor
Cafe Succo
01.2018 - 01.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Education
Bachelor of Arts - Health Administration
Arizona State University
Tempe, AZ09.2025
High School Diploma -
Bloomfield Hills High School
Bloomfield Hills, MI06.2019
Skills
Workplace Safety
Training and mentoring
Staff Motivation
Positive Attitude
Creative Problem-Solving
Staff Management
Customer-Oriented
Languages
American Sign Language
Professional Working
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Barista
Starbucks
01.2022 - 11.2023
Shift Supervisor
Cafe Succo
01.2018 - 01.2022
Bachelor of Arts - Health Administration
Arizona State University
High School Diploma -
Bloomfield Hills High School