Anastasia Love
New Britain,US
Summary
able to balance active listening , problem solving and excellent customer serve skills. adaptable to rapid changes in the workplace. Able to prioritize , exercise judgement and make decision to promote a smooth workflow in a deadline oriented environment
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Namco Pool
Rocky Hill, CT
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Order Processing Representative
Trumpf Inc
Farmington Ct
08.2022 - 03.2023
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Assisted in the implementation of new equipment, resulting in increased productivity
- verify machined work specifications , using calipers , micrometers or gauges
- support daily sale function by answering phone calls ,placing orders by both phone and email
- process returns request . credits and answering call customer service emails
- Processed customer orders efficiently, ensuring accuracy in order entry and fulfillment.
Call Center Representative
Conduent
East Hartford Ct
07.2019 - 08.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Call Center Representative
Whole Foods Distribution Center
Hartford Ct
04.2017 - 2018
- Managed high-volume inbound calls while maintaining professionalism and customer satisfaction.
- Resolved customer inquiries efficiently, ensuring accurate information delivery and timely follow-up.
- Utilized CRM software to track interactions, document issues, and streamline communication processes.
- Collaborated with team members to improve call handling procedures and enhance service quality.
- Provided technical support for customers navigating products and services, fostering user confidence.
Education
High School Diploma -
New Britain High School
New Britain, CT08.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
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Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Namco Pool
11.2024 - 01.2025
Order Processing Representative
Trumpf Inc
08.2022 - 03.2023
Call Center Representative
Conduent
07.2019 - 08.2021
Call Center Representative
Whole Foods Distribution Center
04.2017 - 2018
High School Diploma -
New Britain High School