Anastasia Magahura
Dallas,TX
Summary
Bringing over five years of expertise in delivering exceptional customer service and ensuring customer satisfaction. Demonstrated ability to learn new skills rapidly, consistently contributing to team success in fast-paced environments. Proven leadership skills, with a focus on driving results, meeting company metrics, and maintaining high attention to detail to minimize errors. Committed to providing outstanding service and delivering excellent results in any team or role. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GAINSCO
Dallas, TX
01.2024 - 12.2024
- Managed an average of50 inbound calls daily from policyholders, addressing inquiries related to auto insurance policies
- Effectively resolved complex customer issues related to coverage, payments, policy changes, and vehicle additions/removals, ensuring clear communication and accurate solutions
- Provided accurate account information to policyholders, consistently delivering exceptional customer service while adhering to company guidelines in a call center environment
Account Specialist II
JPMorganChase
Plano, TX
08.2022 - 11.2023
- Assisted customers with both new and existing travel reservations, delivering exceptional service and ensuring a smooth booking experience
- Prepared and distributed travel documents for clients, proactively resolving issues within a 7-minute timeframe to ensure a seamless customer experience
- Negotiated with vendors and external customers to reach mutually acceptable resolutions, ensuring satisfaction for all parties involved
- Stayed up-to-date on travel trends and industry news, utilizing travel management technology tools to deliver a top-quality customer service experience
Sales Representative
TrueGreen
Lewisville, TX
02.2019 - 06.2022
- Utilized strong interpersonal skills to assist new and existing customers in selecting the right lawn care maintenance plans, both in-person and over the phone
- Conducted lawn analyses and quickly learned and memorized lawn care maintenance techniques and terminology to provide expert advice and solutions
- Advised customers on lawn and landscape issues, providing tailored solutions to address specific problems and enhance overall care
Education
Dental Assisting
Concorde Career College
12.2024
Skills
- Tray Setup
- Filling Charts
- CPR Certified
- Sterilization and Infection Control
- Coronal Polishing
- Alginate Impressions
- Suture Removal
- Temporary Crown & Bridge placement
- Pre/Post Op instructions
- HIPAA
- Mixing Cements and Material
- Answering Phones
- Pack Retraction Cord
- Chairside assisting
- Digital and Analog Radiology
- Model Pouring/Trimming
- Dental Dam Placement
Certification
CPR Certification
Timeline
Customer Service Representative
GAINSCO
01.2024 - 12.2024
Account Specialist II
JPMorganChase
08.2022 - 11.2023
Sales Representative
TrueGreen
02.2019 - 06.2022
Dental Assisting
Concorde Career College