Anastasia Nelson
Valrico
Summary
Significantly enhanced patient care and satisfaction by being available to meet bedside and schedule the patients before discharge, increasing the primary care office population by roughly 30 new patients per month, expertise in transitions has led to more efficient patient support and strengthened the community healthcare partnerships.
Adept at managing patient transitions with empathy and efficiency. Skilled in communication, problem-solving, and adapting to changing needs. Highly reliable and driven to ensure seamless care experiences.
Overview
11
11
years of professional experience
Work History
Director of Marketing
A Well Healed Foot-PA
03.2025 - Current
- Developed comprehensive marketing plans for product launches, resulting in increased patient census
- Collaborated closely with MD to develop effective marketing collateral that supported lead generation goals.
Care Transitions Coordinator
PHC of Pinellas
05.2018 - 01.2025
- Increased efficiency within the department by implementing streamlined workflows and standardized processes for patients
- Maintained thorough documentation of all interactions with patients, and providers, to ensure transparency in the discharge process
- Assisted pts, and families with long-term placement into skilled nursing facilities or assisted living facilities
- Assisted hospital-based case managers with difficult placements of patients without insurance. Offered choices to case managers regarding follow on SNF for continuity of care for the patient.
- Scheduled post-hospital office visits, TCM visits, and initial office visits of patients current within the practice and those without a PCP
- Outstanding customer service, including timely response to internal and external customers
- Tracking all hospital discharges to the next level of care
- Supported patients during vulnerable times by providing guidance on medication management, follow-up appointments with specialists or primary-care physicians after hospitalization.
- Managed caseloads effectively while prioritizing tasks efficiently according to urgency and complexity.
- Improved patient satisfaction by proactively addressing concerns and providing personalized support throughout the care transition process.
- Enhanced relationships with community partners, fostering collaboration to improve patient care and access to support services.
- Streamlined communication between healthcare providers, ensuring accurate and timely information exchange for improved patient care.
Transitional Care Coordinator
Team Health Holdings Inc.
04.2014 - 05.2018
- Developed strong relationships with external service providers, ensuring a smooth transition from hospital to skilled nursing facility. Improved patient satisfaction with timely scheduling of post-acute hospital follow-up
- Educated patients and families on available community resources, empowering them to make informed decisions about their ongoing care.
- Served as liaison between hospital case management staff, outpatient skilled nursing providers, skilled nursing admissions liaisons
- Served as liaison between hospital staff, outpatient providers, and community agencies, bridging communication gaps to optimize continuity of care for patients transitioning between settings.
Education
Professional Coder - ICD9 Coder
American Academy of Professional Coders
Rapid City, SD01-2004
Vocational Training - LPN
Campos Verdes Adult Education
Sacramento, CA07-1988
Skills
- Healthcare navigation
- Clinical documentation
- Training and mentoring
- Medication reconciliation
- Care coordination
- Interdisciplinary collaboration
- Discharge planning
- Patient assistance
Timeline
Director of Marketing
A Well Healed Foot-PA
03.2025 - Current
Care Transitions Coordinator
PHC of Pinellas
05.2018 - 01.2025
Transitional Care Coordinator
Team Health Holdings Inc.
04.2014 - 05.2018
Professional Coder - ICD9 Coder
American Academy of Professional Coders
Vocational Training - LPN
Campos Verdes Adult Education
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