Anastasia Norris
Silver Springs,MD
Summary
Motivated and customer-focused professional with extensive experience in high-paced, service-oriented environments. Skilled at enhancing customer satisfaction, fostering team collaboration, and ensuring efficient operations. Seeking a position at a luxury hotel where my excellent communication, leadership, and organizational skills will contribute to delivering exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Supervisor
Starbucks
Potomac, Maryland
01.2018 - Current
- Collaborate with the store manager to oversee daily operations, ensuring seamless service during peak hours.• Train and mentor new team members, reinforcing excellence in customer service and in-depth product knowledge.• Uphold company policies and maintain strict compliance with safety protocols and quality standards.• Support staff in meeting and exceeding sales targets, contributing to overall business success and guest satisfaction.
Store Manager
Starbucks
Bethesda, Maryland
10.2020 - 03.2021
- • Led all aspects of store operations, including team management, scheduling, and performance optimization.• Delivered exceptional guest experiences by maintaining the highest standards of customer service and problem resolution.• Oversaw financial performance, managing sales targets, budgeting, and inventory control to drive profitability.• Fostered a positive and professional work environment, training and developing employees to enhance team collaboration and efficiency.• Ensured a safe and welcoming space for both guests and staff, aligning with company and industry best practices.
Bakery Assistant
Costco
Gaithersburg, Maryland
11.2015 - 01.2018
- Assisted in the preparation, packaging, and presentation of baked goods, ensuring consistent quality and visual appeal.• Provided outstanding customer service, engaging with guests to enhance their shopping experience and promote bakery products.• Maintained a clean, organized, and compliant work environment, adhering to health and safety regulations.
Education
Frederick Community College
05.2015
Skills
- Customer service
- Time management
- Team leadership
- Organizational skills
- Verbal & written communication
- Microsoft Office Suite
- Attention to detail
- Hospitality knowledge
- Multitasking
Additional Information
Flexible and adaptable in dynamic work environments., Passionate about delivering exceptional service and creating memorable experiences for guests., Strong ability to multitask and thrive under pressure.
Timeline
Store Manager
Starbucks
10.2020 - 03.2021
Supervisor
Starbucks
01.2018 - Current
Bakery Assistant
Costco
11.2015 - 01.2018
Frederick Community College