Summary
Work History
Education
Skills
Timeline
Generic

Anastasia Nottingham

Lyndon,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative - Remote

Moving Proz
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Tracked customer service cases and updated service software with customer information.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Workman's Comp Data Entry Assistant - Remote

Aston Carter
  • Updated and maintained customer information, documents and records.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Completed data entry tasks with accuracy and efficiency.
  • Checked for accuracy by verifying data and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed and organized documents for data entry tasks.
  • Followed established procedures to enter and process data correctly.

Garnishment Specialist

YoungWilliams
  • Investigated instances of incorrect garnishment documentation.
  • Calculated child support obligations and debts to initiate collection actions.
  • Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • Located parents for gaining child support and prepared records of payments.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.

Child Support Case Worker

YoungWilliams
  • Explained policies, procedures and instructions to parents.
  • Monitored cases for support order compliance and made adjustments.
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Located parents for gaining child support and prepared records of payments.
  • Calculated child support obligations and debts.
  • Performed skip tracing activities to locate absent parents and assets.

Document Specialist

YoungWilliams
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Converted documents from one application to another.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Received, organized and prioritized documents for scanning purposes.

Member Associate

Azura Credit Union
  • Removed mutilated currency from circulation.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.

Education

High School Diploma -

Santa Fe Trail High School
Carbondale, KS
05.2016

Skills

  • Active Listening
  • Credit Card Payment Processing
  • Word Processing
  • Collecting Information
  • Customer Relations
  • Deposit and Withdrawal Management
  • Invoice Processing
  • Independent Worker
  • Customer Satisfaction
  • Financial Documentation
  • Teller Transactions
  • Money Handling

Timeline

Customer Service Representative - Remote

Moving Proz

Workman's Comp Data Entry Assistant - Remote

Aston Carter

Garnishment Specialist

YoungWilliams

Child Support Case Worker

YoungWilliams

Document Specialist

YoungWilliams

Member Associate

Azura Credit Union

High School Diploma -

Santa Fe Trail High School

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Anastasia Nottingham