Anastasia (Ann) Ooms
Shorewood,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. At Hursthouse Inc., I excel as a Client Liaison, using customer service expertise and CRM software proficiency to enhance client satisfaction and foster long-term relationships. Demonstrated exceptional organizational skills and a professional demeanor, significantly contributing to project success and repeat business.
Overview
12
12
years of professional experience
Work History
Coach
Uno Volleyball Club
10.2018 - Current
- Promoted sportsmanship values among young athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through training sessions.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced team performance by developing and implementing effective coaching strategies.
Client Liaison
Hursthouse Inc.
03.2013 - Current
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Established strong relationships with clients, resulting in repeat business and long-term partnerships.
- Collaborated with internal teams to ensure prompt delivery of products and services, exceeding client expectations.
- Served as primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
Education
High School Diploma -
Chicago Christian HS
Palos Heights, ILCosmetology License -
Capri School of Beauty & Culture
Oak Forest, ILSkills
Customer service expertise
Schedule Management
Professional telephone demeanor
Administrative Support
CRM Software Usage
Follow-up skills
Attention to Detail
Multitasking Abilities
Excellent Communication
Organizational Skills
Order Processing
Team Collaboration
Additional Information
- Volunteer Director of a program for children 3-12 years old. Organized adult leadership, schedule, and activities.
- Enjoy a variety of sports and outdoor activities. Love hosting and party planing.
Timeline
Coach
Uno Volleyball Club
10.2018 - Current
Client Liaison
Hursthouse Inc.
03.2013 - Current
High School Diploma -
Chicago Christian HS
Cosmetology License -
Capri School of Beauty & Culture