ANASTASIA PALMER
Clearwater,FL
Summary
Dedicated Pharmacy Manager enthusiastic about delivering an exemplary level of healthcare service to patients. Expert in planning and implementing strategies to develop improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for exceeding expectations in all areas and staff development leading to high performing teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
WALGREENS PHARMACY
10.2021 - Current
- Lead directing pharmacist for MTM Health Outcomes in Tampa West District harboring 14 store locations.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recommend OTC devices or medication options to help mitigate individual symptoms.
- Vaccinate patients to provide immunity against influenza, pneumonia, and other diseases, helping patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Operate and screen up to 25 Covid-19 and Influenza tests per day with Abbott health screening devices, analyzing results with accuracy and proficiency to treat accordingly with current Covid and Influenza FDA-approved therapies.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
Staff Pharmacist
WALGREENS PHARMACY
12.2020 - 10.2021
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Effectively resolved insurance rejections and other billing issues.
- Partnered with management team to develop and implement in-store programs to increase sales.
Graduate Intern
WALGREENS PHARMACY
06.2020 - 12.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration for both prescription and OTC products.
- Managed drug and supply inventories.
Pharmacy Intern
CVS PHARMACY
05.2018 - 06.2020
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
Pharmacy Intern
MTM TELEHEALTH CENTER
02.2019 - 05.2019
- Conducted preventative healthcare services by identifying, preventing, and resolving medication related problems, with over 85% adherence across a total of 1,000+ patients.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Enrolled patients in MTM showing a decrease in hospital visits from 9% to 1.3% in average direct cost-savings of $600 per patient per year.
- Trained 15+ other interns to improve workflow and expand profitability.
Education
Doctor of Pharmacy - PharmD
UNIVERSITY OF FINDLAY
Findlay, OH05.2020
Skills
- Microsoft Excel, Office and Access, Windows, MAC OS, Abbott IDNow Test Devices
- Languages: Fluent English, Conversational Greek, Working Spanish
- Training and Mentoring
- Performance Metrics
- Personnel Management
- Medication Therapy Management
- Immunizations
- Procedure Development
Certification
- Consultant Pharmacist License, PU9697, 06/2023
- Florida Pharmacist License, PS62012, 12/2020
- Florida Immunization Certification, 12/2020
- Test & Treat Clinical Board Certification, 08/2022
- Advanced Cardiovascular Life Support Certificate, 06/2022
Hobbies and Interests
- Language Studies
- Greek Dance
- Community Involvement
- Travel
Timeline
Pharmacy Manager
WALGREENS PHARMACY
10.2021 - Current
Staff Pharmacist
WALGREENS PHARMACY
12.2020 - 10.2021
Graduate Intern
WALGREENS PHARMACY
06.2020 - 12.2020
Pharmacy Intern
MTM TELEHEALTH CENTER
02.2019 - 05.2019
Pharmacy Intern
CVS PHARMACY
05.2018 - 06.2020
Doctor of Pharmacy - PharmD
UNIVERSITY OF FINDLAY