Anastasia Parlakian
Wauconda,IL
Summary
Detail-oriented Leave of Absence Specialist with expertise in employee absence tracking, regulatory compliance, and effective communication. Committed to facilitating accurate leave processing and clarifying complex employee situations.
Overview
7
7
years of professional experience
Work History
Leave of Absence Specialist
Segwick
Wauconda, IL
10.2023 - Current
- Evaluated and processed leave of absence requests, guaranteeing alignment with company regulations and employee entitlements.
- Reviewed and interpreted employee data to establish leave eligibility, upholding accuracy in all related documentation.
- Monitored case progress and implemented solutions to expedite processing of leave requests, improving turnaround time.
- Clarified employee rights and responsibilities during leave periods, enhancing communication and support for informed decision-making.
- Provided guidance on leave options to clarify complex situations and support employee choices.
- Analyzed medical documentation to verify eligibility for leave categories, ensuring compliance with confidentiality standards.
- Reviewed and verified payment details before submission to uphold compliance and accuracy standards.
Customer Service Representative
Sedgwick
Wauconda, IL
09.2019 - 10.2023
Facilitated resolution of customer service inquiries on absence reporting for short-term disability and workers' compensation claims. Streamlined reporting process for general liability and property loss/damage claims. Enhanced team communication to effectively address absence management issues.
Resolved customer inquiries efficiently, enhancing satisfaction and retention.
Streamlined complaint resolution processes, improving response times and service quality.
Mentored junior representatives, fostering skill development and team cohesion.
Resolved customer inquiries efficiently, enhancing satisfaction and retention.
Streamlined complaint resolution processes, improving response times and service quality.
Mentored junior representatives, fostering skill development and team cohesion.
Resolved customer inquiries efficiently, enhancing satisfaction and retention.
Streamlined complaint resolution processes, improving response times and service quality.
Mentored junior representatives, fostering skill development and team cohesion.
Resolved customer inquiries efficiently, enhancing satisfaction and retention.
Streamlined complaint resolution processes, improving response times and service quality.
Mentored junior representatives, fostering skill development and team cohesion.
Education
Bachelor of Science - Sociology
York University
Toronto, ON 05-1993
Skills
- Leave management systems
- Leave policy compliance
- Policy compliance management
- Policy analysis
- Employee retention initiatives
- Efficient documentation management
- Proficient in conflict management
- Microsoft Office proficiency
- Analytical decision-making
- Problem solving
- Task prioritization
- Client management
- Customer service excellence
- Quality improvement
- Teamwork and collaboration
- Effective relationship management
- Mentorship development
- Proactive self-starter
- Adaptability to change
- Strategic goal setting
- Verbal communication
- Proficient in organization techniques
- Problem-solving skills
Languages
English
Native or Bilingual
Greek
Native or Bilingual
French
Full Professional
Timeline
Leave of Absence Specialist
Segwick
10.2023 - Current
Customer Service Representative
Sedgwick
09.2019 - 10.2023
Bachelor of Science - Sociology
York University