Maja Deadwyler
Fredericksburg,VA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Leave of Absence Specialist
GEICO
02.2022 - Current
- Managed over 120 FML, ADAAA, and Workers Compensation cases per month.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into i-Sight, Workday, and PeopleSoft.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
Leave and Benefits Specialist
GEICO
10.2014 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into i-Sight, Workday, and PeopleSoft. .
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Built relationships with vendors to foster quality service delivery.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Senior Business Analyst
GEICO
02.2021 - 01.2022
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
Liability Claims Adjuster
GEICO
09.1999 - 01.2004
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Organized, planned and documented materials for Liability and Bodily Injury claims.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Examined claims forms and other records to determine insurance coverage.
- Maintained suspicious claims database and prepared reports for supervisors.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Directed claims negotiations within allowable limit of $10,000.00 and supported successful litigations for advanced issues
Human Resources Recruiter
GEICO
08.1996 - 09.1999
- Recruited talented, diverse and qualified candidates for employment.
- Developed tools to help individual departments and business units achieve goals in fostering culture of diversity and inclusion.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Conducted candidate interviews and performed background checks and verification.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
Master of Science - Human Resources
Strayer University
Washington, DC06.2024
Bachelor of Science - Management
Strayer University
Washington, DC06.2013
Paralegal Certificate - Legal Principles
Germanna Community College
Fredericksburg05.1997
Skills
- Interpersonal Communication Skills
- Complaint Handling
- Family Medical Leave Act (FMLA)
- Data Process Auditing
- Leave of Absence Management
- Human Resources Policy Implementation
- Employee Consultation
- Organizational Systems
- Federal Regulations
- Case Management
- Benefits Administration
- Human Resources Department Processes
Certification
- Yellow Belt Certified, GEICO - 12/2014
- Green Belt Certified, GEICO-6/2015
- Legal Professional Claims Specials, AEI
Timeline
Leave of Absence Specialist
GEICO
02.2022 - Current
Senior Business Analyst
GEICO
02.2021 - 01.2022
Leave and Benefits Specialist
GEICO
10.2014 - Current
Liability Claims Adjuster
GEICO
09.1999 - 01.2004
Human Resources Recruiter
GEICO
08.1996 - 09.1999
Master of Science - Human Resources
Strayer University
Bachelor of Science - Management
Strayer University
Paralegal Certificate - Legal Principles
Germanna Community College
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