Anastasia Renzetti
Wilmington,DE
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
14
14
years of professional experience
Work History
Customer Service and Sales Expert
Trader Joe’s
08.2023 - Current
- Delivers top-quality customer care by engaging with clients and demonstrating genuine empathy
- Resolved a wide array of customer concerns using solution-oriented approaches
- Self-managed workload efficiently while collaborating effectively with team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Transcriptionist
Freelance
01.2019 - 01.2024
- Maintained clear and punctual communication with remote team members
- Successfully managed simultaneous projects, ensuring on-time delivery and high levels of client contentment
- Increased productivity through strategic time management measures
- Adhered strictly to privacy guidelines to safeguard confidential client data
- Seamlessly integrated cutting-edge transcription technology into work processes.
Bartender
Latvian Society of Philadelphia
01.2016 - 01.2020
- Managed service operations smoothly during peak traffic, guaranteeing customer satisfaction
- Produced sales reports and improved stock management systems for operational efficiencies.
Owner and Manager
Beggar’s Lace Vintage
01.2011 - 01.2014
- Delivered outstanding service and swift resolution to customer inquiries and needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Order Fulfillment Associate
Fante’s Kitchen Supply
01.2010 - 01.2012
- Handled accurate processing and distribution of orders
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
English
Temple University
Philadelphia, PASkills
- G-Suite, Slack, Microsoft, Apple
- Exceptional verbal and written communication
- Acknowledged ability to build trust and manage challenging conversations with empathy
- Outstanding judgment and problem resolution expertise
- Proven multitasking capabilities and attention to detail
- Proficient in anticipating customer needs and giving proactive support
- Typing skills of 70 WPM
- Attentive Customer Service
State
DE
City
Wilmington
Timeline
Customer Service and Sales Expert
Trader Joe’s
08.2023 - Current
Transcriptionist
Freelance
01.2019 - 01.2024
Bartender
Latvian Society of Philadelphia
01.2016 - 01.2020
Owner and Manager
Beggar’s Lace Vintage
01.2011 - 01.2014
Order Fulfillment Associate
Fante’s Kitchen Supply
01.2010 - 01.2012
English
Temple University