Anastasia Samarskaia
Summary
Attentive social service specialist with a background in providing professional observation, assessment, and individualized services. Focused on delivering and propelling seamless care through consultation with caregivers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Volunteer
Silicon Valley Animal Control Authority
12.2023 - Current
- Handled animals safely and remained calm in different situations.
- Trained, walked and exercised pets of different sizes and temperaments.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Trained animals in behavioral compliance or other special routines or commands.
Catering Assistant
Poetry In Motion
08.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a flexible work schedule to meet event needs.
- Delivered catered food and supplies to the facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Sanitized pots, pans, utensils, kitchen appliances, and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
Digital Marketing Manager
Body Reconstraction Clinic
01.2021 - 02.2023
- Monitored return on investment of online and social media marketing efforts.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Increased customer engagement through social media.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Monitored trends in the digital marketing landscape and adjusted strategies accordingly.
- Managed team engaged in ongoing product optimization, account management, and ad placement.
- Analyzed competitor pages to locate backlinks and keyword opportunities.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Devised content strategy to engage target audiences effectively.
Human Resources Specialist
Skin And Venereal Disease Clinic
09.2014 - 05.2016
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
Special Call Center Operator
Sberbank-AST
01.2013 - 10.2013
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master of Science - Informatics Specialist And Economist
South Federal University
Russia2013
Associate of Science - Information Control Systems And Technologies
Souther Federal University College
Russia2010
Skills
- Relationship Building and Management
- Recordkeeping Requirements
- Project Management
- Customer Service-Oriented
- Sales Expertise
- Creative Thinking
- Persuasive Communication Style
- Teamwork and Collaboration
- Reports and Documents
- Cash Handling Expertise
- Call center experience
- Customer care experience
Languages
Russian
Native or Bilingual
English
Professional Working
Timeline
Volunteer
Silicon Valley Animal Control Authority
12.2023 - Current
Catering Assistant
Poetry In Motion
08.2023 - Current
Digital Marketing Manager
Body Reconstraction Clinic
01.2021 - 02.2023
Human Resources Specialist
Skin And Venereal Disease Clinic
09.2014 - 05.2016
Special Call Center Operator
Sberbank-AST
01.2013 - 10.2013
Master of Science - Informatics Specialist And Economist
South Federal University
Associate of Science - Information Control Systems And Technologies
Souther Federal University College
Similar Profiles
Edith Contreras VargasEdith Contreras Vargas
Lead Inventory Specialist at Silicon Valley Breakers & ControlLead Inventory Specialist at Silicon Valley Breakers & Control
Johnny CalderonJohnny Calderon
Manager, Operations at Silicon Valley Bank (now a division of First Citizens Bank)Manager, Operations at Silicon Valley Bank (now a division of First Citizens Bank)
Areli CortezAreli Cortez
Retail Store Supervisor at Goodwill Of Silicon ValleyRetail Store Supervisor at Goodwill Of Silicon Valley