ANASTASIA SUMRALL
ALL IN CREDIT UNION
Enterprise,AL
6
years of professional experience
Detail-oriented financial services professional with 4+ years of experience in documentation review, insurance verification, customer service, and complex problem resolution. Skilled at analyzing information, investigating discrepancies, managing high-volume workloads, and resolving issues accurately and efficiently. Experienced working with customers, vendors, and internal teams in fast-paced environments.
Work History
CENTRALIZED LOAN PROCESSOR
3 Years 10 Months- Process complex home equity, HELOC, boat, and RV loans from application through closing and funding.
- Review titles, insurance, collateral, disclosures, and documentation for accuracy, completeness, and compliance.
- Investigate discrepancies, resolve exceptions, and identify potential issues to prevent delays and reduce risk.
- Manage high-volume workloads while meeting deadlines and maintaining strong attention to detail.
- Communicate with members, lenders, vendors, and internal departments to gather information and resolve issues.
- Perform quality control, troubleshoot system issues, and support process improvements and team training.
ASSISTANT DEPARTMENT MANAGER
6 Months- Delivered personalized customer service and resolved customer concerns efficiently and professionally.
- Trained team members and supported daily department operations.
- Maintained product knowledge and provided accurate recommendations based on customer needs.
- Assisted with sales goals, cash management, and department organization.
HEAD CASHIER
1 Year 3 Months- Provided accurate, efficient customer service in a fast-paced environment.
- Resolved customer concerns and provided information by phone and in person.
- Maintained accurate cash handling and transaction records.
- Trained new employees on procedures and customer service standards.
Education
High School Diploma
Skills
Customer Service
Problem Solving
Investigation
Documentation Review
Insurance Verification
Attention to Detail
Issue Resolution
Quality Control
Time Management
Process Improvement
High-Volume Workloads
Timeline
CENTRALIZED LOAN PROCESSOR
ALL IN CREDIT UNION
12.2022 - CurrentRead More
ASSISTANT DEPARTMENT MANAGER
EAGLE EYE OUTFITTERS
03.2022 - 09.2022Read More
HEAD CASHIER
GOOD TO GO INC.
10.2020 - 01.2022Read More
Enterprise High School
High School Diploma
Read More