Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Velasquez

Houston,TX

Summary

Hardworking and reliable employee with strong ability in banking. Offering experience and knowledge. Highly organized, proactive and punctual with team-oriented mentality.

Over seven years with customer service knowledge and expansive experience in problem solving.

Overview

7
7
years of professional experience

Work History

Centralized Loan Processor

Wellby Financial
06.2023 - Current
  • Maintained accurate records in computer database system during loan origination process.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Researched escalated problems related to loan processing activities.
  • Filed completed packages quickly and efficiently.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Conducted independent audits of loans to ensure proper financial reporting practices.

Area Branch Representative

Texas Bay Credit Union
Houston , TX
11.2022 - Current
  • Leveraged contacts and networking to increase client portfolio and conversions.
  • Processed customer transactions and applied appropriate fees.
  • Supported sales goal achievement with expert product knowledge and promotion.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Researched insurance plans to find good options for clients' needs.

Collector

Shell Federal Credit Union
Houston , TX
12.2021 - Current
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Established solid record of maintaining consistent performance and quality levels.

Teller /Personal Banker

Frost Bank
Houston, TX
02.2017 - 11.2021
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Trained employees on cash drawer operation.
  • Delivered exceptional service to customers in person or over telephone.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Maintained position of trust and responsibility by keeping customer business confidential.

Education

High School Diploma -

J. Frank Dobie High School
Texas
06.2013

Some College (No Degree) -

San Jacinto College District
Pasadena, TX

Skills

  • Collections Process Improvement
  • Aged Account Reporting
  • Investigation Due Diligence
  • Problem-Solving
  • Cash Handling
  • Planning & Organizing
  • Supervision & Leadership
  • Bilingual
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty

Languages

Spanish
Native/ Bilingual

Timeline

Centralized Loan Processor

Wellby Financial
06.2023 - Current

Area Branch Representative

Texas Bay Credit Union
11.2022 - Current

Collector

Shell Federal Credit Union
12.2021 - Current

Teller /Personal Banker

Frost Bank
02.2017 - 11.2021

High School Diploma -

J. Frank Dobie High School

Some College (No Degree) -

San Jacinto College District

Similar Profiles

CREATE PROFILE
Brenda Velasquez