Anastasia Swearingen
Clarksville,TN
Summary
Hard working Social Work graduate with years of customer service and proven leadership and organization skills seeking to apply my abilities and desire to the position.
Overview
10
10
years of professional experience
Work History
PHARMACY SERVICE REPRESENTATIVE
CVS SPECIALTY PHARMACY
10.2021 - Current
- Inbound call line refilling prescriptions, resolving tasks, and keeping patient's information and insurance updated.
- Answer inbound billing calls to explain balances, take payments, set up payment plans, and assisting with accumulation issues
- Assist and guide peers with their calls to better serve customers
- Answer inbound calls from escalated patients to deescalate and resolve the issues at hand
- Work post ship balance disputes reviewing calls, notes, and tasks on the patients account to determine responsibility and adjust balances as needed
- Train new billing employees.
CAREER SPECALIST
DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT
07.2021 - 10.2021
- Conducts job service functions to determine a client’s job readiness, work qualifications, and suitability for training programs
- Representative for the Federal Program: Trade Adjustment Assistance, helping clients find suitable training and/or employment
- Assist customers with a variety of services such as: job searching, resume writing and interviewing skills.
GROCERY REPLENISHMENT SPECIALIST
PUBLIX
08.2020 - 07.2021
- Stocked and rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Implemented and executed a better organization system to get product on the shelves more efficiently
- Operated back-room equipment, including pallet jack, scissor lift, baler, compactor, and scrub machine.
CRISIS CASE WORKER
PENNYROYAL CENTER
03.2019 - 01.2020
- Aided as advocate for clients and conducted emergency service program visits in order to monitor overall functioning of client in their environment
- Assisted clients in the utilization of community resources as well as transportation
- Encouraged psychoeducational training skills to clients to stabilize mental health crisis situation
- Develop individualized person-centered treatment plans and conducted psychosocial evaluations
- Assist in deescalating client symptomatology in crisis situations through one-to-one intervention.
- Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
SHIFT SUPERVISOR
STARBUCKS
02.2015 - 07.2019
- Promote positive customer service in a high-stress environment
- Is responsible for cash management, completing inventory counts, and time-management
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Awarded with 'Partner of the Quarter' (Employee of the Quarter).
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
MENTAL HEALTH ASSOCIATE
OAK PLAINS ACADEMY
06.2018 - 10.2018
- Complete timely and accurate documentation of resident's behavior
- Escort residents to mealtime, outdoor/indoor recreation, educational activities, and participate in their supervision and instruction
- Transport residents to and from medical appointments or other off campus activities when needed
- Provides appropriate crises intervention by anticipating and responding quickly to escalating behaviors
- Utilize de-escalation techniques to address disruptive and/or dangerous behavior.
INTERNSHIP
SOLDIERS AND FAMILIES EMBRACED
08.2016 - 12.2016
- Led intake assessments for incoming clients and provided information to counselors
- Built and used client files to keep track of information and progress
Education
Bachelors in Social Work -
Austin Peay State University
Clarksville, TN12.2016
Skills
- Microsoft office suite
- Suicide risk assessments
- Peer mentor for special needs students in high school
- HIPAA Regulations
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Small Group Supervision
Accomplishments
- PHI ALPHA Honor Society
- Social work Honor Society
- Honors in College Preparation
Groups
Social Work Club
Timeline
PHARMACY SERVICE REPRESENTATIVE
CVS SPECIALTY PHARMACY
10.2021 - Current
CAREER SPECALIST
DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT
07.2021 - 10.2021
GROCERY REPLENISHMENT SPECIALIST
PUBLIX
08.2020 - 07.2021
CRISIS CASE WORKER
PENNYROYAL CENTER
03.2019 - 01.2020
MENTAL HEALTH ASSOCIATE
OAK PLAINS ACADEMY
06.2018 - 10.2018
INTERNSHIP
SOLDIERS AND FAMILIES EMBRACED
08.2016 - 12.2016
SHIFT SUPERVISOR
STARBUCKS
02.2015 - 07.2019
Bachelors in Social Work -
Austin Peay State University