Maddison Hupp
Midland,PA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
11.2023 - Current
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided excellent customer service to patients and healthcare providers while answering inquiries, resolving complaints, and processing orders.
- Upheld strict confidentiality in accordance with HIPAA regulations and company policies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
Customer Service Representative
Alorica
10.2019 - 12.2021
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Ibex
02.2016 - 08.2017
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Beaver Area High School
Beaver, PA06-2015
Skills
- Typing Speed: Avg 100 WPM
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry and Data Management
- CRM & Database Management
- Remote Work & Time Management
- Accuracy & Attention to Detail
- Problem-Solving & Multitasking
- Customer Service & Communication
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
11.2023 - Current
Customer Service Representative
Alorica
10.2019 - 12.2021
Customer Service Representative
Ibex
02.2016 - 08.2017
High School Diploma -
Beaver Area High School
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