Shanee Davis
Decatur,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Pharmacy Service Representative
CVS Health Specialty Pharmacy
03.2018 - Current
- Assisted patients by accurately entering new or refill prescriptions into the pharmacy information system, ensuring precise data handling
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Service Representative
Sun Country Airlines
02.2015 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved over 94% of complaints without further assistance
- Answered constant flow of customer calls with minimal wait times.
Education
High school diploma -
City academy Saint Paul
Saint Paul, MinnesotaSkills
- Project Management
- Problem-Solving
- Typing Speed and Accuracy
- Time Management
- Active Listening/Customer Service
- Patient confidentiality
- HIPAA Regulations
- Prescription Processing
- Salesforce
- Microsoft Word/Excel
Personal Information
Title: Customer Service Representative
Timeline
Pharmacy Service Representative
CVS Health Specialty Pharmacy
03.2018 - Current
Customer Service Representative
Sun Country Airlines
02.2015 - 03.2018
High school diploma -
City academy Saint Paul
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