Lisa Mata
Houston,TX
Summary
Seeking a Remote Specialist role with 5 years of diverse experience in customer service and administrative support. Excelled in call center operations, managing customer interactions, and maintaining detailed records; adept at working independently and in team settings. Proven track record in relationship building, problem-solving, and effective communication, ensuring high-quality remote service delivery.
Overview
5
5
years of professional experience
Work History
Pharmacy Service Representative
Everisepc
Houston , TX
10.2024 - Current
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Strengthened customer retention by offering discount options.
- Conducted quality assurance checks on each order prior to shipping it out.
- Verified customer information and prescriptions for accuracy before processing sales.
- Participated in pharmacy staff meetings to stay informed on new policies, medications, and procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Manager
Aaron's Sales & Lease
01.2024 - 08.2024
- Coordinated showroom arrangement by aligning styles and colors with corporate guidelines, contributing to store growth and customer engagement
- Executed marketing initiatives, including phone sales and distribution of promotional materials, resulting in an increased sales volume
- Managed a team of six, overseeing both part-time and full-time employees to ensure operational efficiency and team development
Sales Associate
Extra Space Storage
01.2024 - 08.2024
- Organized merchandise displays to enhance visual appeal and promote products
- Processed financial transactions with adherence to cash handling policies, maintaining accuracy in all monetary exchanges
- Fostered customer relationships, managed service inquiries, and facilitated solutions to customer challenges, contributing to repeat business
Call Center Agent
Fortuna BMC
08.2022 - 12.2022
- Assisted callers with editing and submitting their New York State Emergency Rental Assistance applications, ensuring accurate and timely updates on their status
- Coordinated outbound calls to provide detailed assistance on incomplete applications, enhancing customer support and service quality
- Escalated complex application issues to senior staff, facilitating resolution and maintaining a collaborative team environment
Administrative Assistant
Dillard's Delivery Warehouse
08.2020 - 08.2022
- Managed inventory updates and product reception, ensuring accurate tracking and record-keeping
- Developed efficient delivery routes by strategically considering geographical logistics
- Conducted customer satisfaction follow-ups and resolved complaints, enhancing service quality and client relations
Education
Diploma -
Academy of Choice
01.2015
Skills
- Microsoft Excel
- Analytical & Problem Solving
- Verbal & Writing
- Revenue Recognition
- Teamwork
- Leadership
- Emotional Intelligence
- Attention to Detail
- Technical Support
- Data Entry
- Problem-Solving Skills
- Typing Speed
- Documentation and Reporting
- Issue Resolution
- Answering Questions
- Quality Assurance
- Resolving Issues
- Gathering Information
- Account Updating
- Customer Education Data Gathering
- CRM Software
- Telemarketing Expertise
- Customer Support
- Communicating With Clients
- Call Center Customer Service
- Technical Troubleshooting
- Verbal and Written Communication
- Customer Service
- Logging Call Information
- Sales Expertise
- Product Upselling
- Sales Closing
- Appointment Scheduling
- Following Scripts
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- MS Office
- Relationship Building
- Call Documentation
- Time Management
- Self-Motivation
- Communication
Timeline
Pharmacy Service Representative
Everisepc
10.2024 - Current
Sales Manager
Aaron's Sales & Lease
01.2024 - 08.2024
Sales Associate
Extra Space Storage
01.2024 - 08.2024
Call Center Agent
Fortuna BMC
08.2022 - 12.2022
Administrative Assistant
Dillard's Delivery Warehouse
08.2020 - 08.2022
Diploma -
Academy of Choice