Jerri Upshaw
Detroit,MI
Summary
I want to obtain long term employment with a company that has great growth potential and will allow me to prove my hardworking ability and contribute to the growth of the organization.
Overview
17
17
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
01.2022 - 03.2025
- Responsible for scheduling orders
- Enrolling members in pharmacy program
- Collecting data and entering
- Resolving issues
- Answering phone
- Multitasking
- Working on Dual monitors
- Adding and changing medical insurance
- Faxing and emailing paperwork
Assistant Manager
Wingstop
11.2019 - 01.2022
- Responsible for counting tills before opening and at end of shifts
- Schedule preparation
- Supervised a team of 15 people or more to ensure productivity and meet timer goals
- Greeted customers, order preparation, and maintained inventory
Connection Center Representative
Concentrix
06.2014 - 11.2019
- Take customer calls and provide accurate, satisfactory answers to their queries and concern
- De-escalate situations involving dissatisfied customers
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing
- Work with dual monitors
Deli Associate
Walmart Super Center
02.2008 - 01.2014
- Greet customers
- Efficiently sliced deli meats
- Maintained a clean workstation
Education
High school diploma -
Finney High School
Detroit, MISkills
- Sales
- CSR
- Windows
- Typing
- Shift Management
- Phone Etiquette
- Organizational skills
- Management
- Microsoft Word
- Supervising Experience
- Leadership
- Computer literacy
- Call Center
- Communication skills
- Manufacturing
- Data Entry
- Microsoft Excel
- Food Service
- 10 Key Calculator
- Customer Service
- Customer Support
- Multi-line Phone Systems
- Cash Handling
- Assistant manager experience
- Excellent Customer Service
- Microsoft Outlook
- Excel
- Customer Care
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
01.2022 - 03.2025
Assistant Manager
Wingstop
11.2019 - 01.2022
Connection Center Representative
Concentrix
06.2014 - 11.2019
Deli Associate
Walmart Super Center
02.2008 - 01.2014
High school diploma -
Finney High School
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