Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sofia Busch

Haslet,TX

Summary

I am a high-integrity, mission-driven team manager leader who is passionate about growing personally and professionally. I enjoy bringing productive energy into a team setting by coaching team members through motivation and inspiration. I get excited when faced with challenges where I can display my problem-solving skills to formulate new ideas. I’m also ready to develop your sales team's skills to achieve their best performance by bringing sales strategies and coaching to execute results.

Overview

4
4
years of professional experience

Work History

Pharmacy Service Representative

CVS Specialty Pharmacy
01.2024 - Current
  • Analyzed customer needs based on interactions through inbound phone calls
  • Provided excellent customer service to patients and healthcare providers while answering inquiries, resolving complaints, and processing orders.
  • Performed data entry tasks for pharmacy records management system.
  • Processed prescription orders with high accuracy to minimize inventory discrepancies and protect customers.

Warehouse Associate

Amazon
07.2023 - 01.2024
  • Maintained accurate records of all incoming and outgoing shipments.
  • Packed goods for shipment in accordance with customer instructions.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Merchandise Team Manager

Aerie
04.2021 - 07.2023
  • Establish and implement policies, goals, objectives, and procedures through coaching and developing processes
  • Built and maintained relationships to ensure a consistent talent pipeline
  • Provided feedback on progression and potential areas of improvement for teammates.

Brand Ops Supervisor

Victoria Secret
02.2020 - 04.2021
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.

Education

SOCIAL SCIENCES | PSYCHOLOGY -

Virginia Commonwealth University

Skills

  • Adaptability
  • Communication
  • Customer service
  • Critical thinking
  • Detailed oriented
  • Direct Sales
  • Emotional Intelligence
  • Leadership
  • Organizational skills
  • Problem-solving scheduling
  • Social media promotion
  • Teamwork
  • Adobe Creative Suite(Illustrator, InDesign, Photoshop, etc)
  • E Workspace (Chat, Drive, Docs, Meet, Sheets, etc)
  • Microsoft Office Suite (Excel, Note, Outlook, SharePoint, Word, etc

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Pharmacy Service Representative

CVS Specialty Pharmacy
01.2024 - Current

Warehouse Associate

Amazon
07.2023 - 01.2024

Merchandise Team Manager

Aerie
04.2021 - 07.2023

Brand Ops Supervisor

Victoria Secret
02.2020 - 04.2021

SOCIAL SCIENCES | PSYCHOLOGY -

Virginia Commonwealth University

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Sofia Busch