Kita Griffin
Pittsburgh ,PA
Summary
Dynamic Pharmacy Service Representative with a proven track record at CVS Specialty Pharmacy, excelling in prescription processing and patient confidentiality. Recognized for enhancing patient satisfaction through effective communication and problem resolution. Adept at inventory management and fostering teamwork, consistently delivering exceptional customer service in high-pressure environments. Being the owner and operator and sole proprietor of my own business for over 10 years, I have displayed exceptional customer service and business referral retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
Pittsburgh, PA
07.2023 - Current
- Provided patient support through effective communication and problem resolution.
- Processed medication orders accurately using pharmacy management systems.
- Coordinated with healthcare providers to ensure timely prescription fulfillment.
- Maintained inventory control and managed stock levels efficiently.
- Ensured compliance with regulatory standards and safety protocols consistently.
- Streamlined workflow processes to enhance service delivery effectiveness.
- Contributed to team initiatives aimed at improving patient satisfaction scores.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased team productivity by collaborating closely with colleagues and supporting their needs during high-volume periods.
- Addressed customer inquiries promptly, demonstrating extensive knowledge of pharmaceutical products and services available at the pharmacy.
- Assisted pharmacists with medication preparation, ensuring timely delivery of prescriptions to patients.
- Handled medication returns and exchanges, ensuring proper disposal or restocking according to established guidelines.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in pharmaceutical care.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations when accessing and updating medical records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Owner, CEO
Kitas Design LLC
01.2014 - Current
- Designed and executed branding strategies to enhance client visibility and market reach.
- Managed project timelines and deliverables, ensuring adherence to client expectations.
- Collaborated with cross-functional teams to develop innovative design solutions.
- Conducted market research to identify trends and inform design direction.
- Analyzed client feedback to improve service offerings and customer satisfaction levels.
- Mentored junior designers, fostering skill development and creative collaboration.
- Streamlined operations by implementing efficient workflows and processes within the studio.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Advanced Courses - Beauty
CCAC
Pittsburgh Pa 01.2014
Skills
- Prescription processing with Patient confidentiality
- Conflict resolution
- Medication dispensing with insurance verification
- HIPAA regulations
- Organization and prioritization
- Cash handling expertise
- Inventory management
- Quality assurance
- Telephone etiquette
- Sales promotion
- Retail pharmacy procedures
- Prescription fulfillment
- Teamwork and collaboration
- Customer service/Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Reliability
- Excellent communication & Computer skills
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making/Problem resolution
- Call center experience
- Data entry and product knowledge
- Work prioritization/Conflict resolution
- Professionalism and quality control
- Account reconciliation
Accomplishments
I am a self-made business owner & operator of Kita designs LLC since 2014 creating and paving the way for young mentees to provide exceptional customer service while becoming financially independent creating business retention referrals.
Affiliations
I’m a member of the Pittsburgh Board of city Council.
Certification
I’m a certified nail technician given in Pittsburgh PA by the
Bureau Of Professional And Occupational AffairsAdditional Information
I strive to obtain management level position. Specialize in implementing and training of skills learned through throughout my work history. Are utilize my expertise for further advancement and I’m comfortable leading in the very complex problems solver.
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
07.2023 - Current
Owner, CEO
Kitas Design LLC
01.2014 - Current
Advanced Courses - Beauty
CCAC