Anastasia Thompson
Austin
Summary
Reliable and detail-oriented customer service professional with experience supporting high-volume customers through phone and written channels. Known for accuracy, professionalism, and clear communication while managing multiple conversations and meeting strict performance metrics in remote-friendly environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Texas Workforce Commission
Austin
11.2020 - 10.2021
- Provided high-volume customer support via telephone and written correspondence.
- Accurately documented customer interactions in online systems.
- Resolved claim discrepancies and guided customers through complex processes.
- Evaluated eligibility issues with strong attention to detail and compliance.
- Managed multiple cases simultaneously while meeting productivity and quality standards.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Maintained accurate records of client interactions and service requests.
Clerk / Administrative Support
Internal Revenue Service
Austin
01.2017 - 03.2020
- Processed and documented sensitive records with confidentiality and accuracy.
- Entered and updated data across multiple systems.
- Responded to phone inquiries and routed communications appropriately.
- Maintained organized records to support efficient workflows.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Education
High School Diploma -
Crockett High School
Austin, TXSkills
- Remote Customer Support
- Live Chat
- Written Communication
- Case Documentation
- Data Entry
- Customer Issue Resolution
- Multitasking
- CRM
- Online Systems Navigation
- Time Management
- Accuracy
- Independent
- Self-Motivated
Timeline
Customer Service Representative II
Texas Workforce Commission
11.2020 - 10.2021
Clerk / Administrative Support
Internal Revenue Service
01.2017 - 03.2020
High School Diploma -
Crockett High School