Summary
Work History
Education
Skills
References
Timeline
Generic

Anastasia Wilson

Monroe,LA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Healthcare Customer Service Representative

TTEC
Hampton, VA
02/17/17 - 04/28/18
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Adhered to HIPAA regulations when handling confidential patient information.

Call Center Representative

InfoCision
Kansas City, KS
12/02/18 - 02/14/20
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed outbound calling campaigns to promote new products or services.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Call Center Representative

VXI Global
Lubbock, TX
03/28/21 - 11/22/22
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Consulted with customers to resolve service and billing issues.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Specialist

Activus Connect
Atlanta, GA
01/14/23 - 02/26/24
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Responded to customer emails with accurate product and service information.

Education

High School Diploma -

General Trass High School
Lake Providence, LA
05-2016

Skills

  • Strong interpersonal skills
  • Policy Adherence
  • Stress Tolerance
  • Insurance Verification
  • Claims Processing
  • Record maintenance
  • Follow-up skills
  • HIPAA Compliance
  • Customer Service
  • Multitasking and Organization
  • Phone and Email Etiquette

References

References available upon request.

Timeline

Healthcare Customer Service Representative

TTEC
02/17/17 - 04/28/18

Call Center Representative

InfoCision
12/02/18 - 02/14/20

Call Center Representative

VXI Global
03/28/21 - 11/22/22

Customer Service Specialist

Activus Connect
01/14/23 - 02/26/24

High School Diploma -

General Trass High School

Similar Profiles

CREATE PROFILE
Anastasia Wilson