Anastasia Winslow
Dallas
Summary
Recognized for resolving customer complaints swiftly, fostering connective bonds with cliental, and implementing workflow improvements that elevated service speed during peak hours.
Experienced with team leadership, smooth operations and high productivity. Utilizes effective strategic planning to maintain positive work environment.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2019 - Current
- Supervised team of baristas to ensure quality beverage preparation and customer service.
- Consistently training staff on operational procedures, communication on company goal and standards for efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels, placing orders to maintain stock and prevent shortages.
- Implemented workflow improvements, enhancing speed of service during peak hours.
Customer Service Representative
Neighborhood Walmart
08.2017 - 07.2019
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed inventory levels and product displays to ensure optimal shopping experience for customers.
- Monitored store environment for cleanliness and safety, addressing issues proactively to maintain standards.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Barista
Kroger Marketplace
02.2015 - 06.2017
- Prepared high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted customers with product selection, ensuring a positive service experience.
- Operated espresso machines and brewing equipment with precision and care.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05-2013
Skills
- Staff management
- Customer-oriented
- Training and mentoring
- Inventory control and record keeping
- Cash handling expertise
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2019 - Current
Customer Service Representative
Neighborhood Walmart
08.2017 - 07.2019
Barista
Kroger Marketplace
02.2015 - 06.2017
High School Diploma -
Rowlett High School