Anastasiia Balytska-Graves
Holly,MI
Summary
Dedicated and results driven professional with a passion for technology and a proven history of exceptional client care. Possessing a solid foundation in troubleshooting, problem resolution, and communication, I am poised to leverage my interpersonal skills to enhance user experiences and drive customer satisfaction. With a keen ability to collaborate across cross-functional teams and adapt to dynamic environments, I am eager to be a valuable asset in maintaining the highest standards of support within the organization.
Overview
9
9
years of professional experience
Work History
Underwriter II
United Wholesale Mortgage
08.2021 - 11.2021
- Demonstrated flexibility in adapting to evolving underwriting guidelines, market trends, and industry changes, staying current with emerging best practices to maintain a elite client care.
- Collaborated with loan officers, processors, and internal stakeholders to communicate underwriting decisions, clarify requirements, and resolve issues, fostering a cooperative environment and expediting loan processing.
- Participated in internal quality control audits and reviews to uphold underwriting integrity, providing insights to enhance processes and minimize errors.
- Addressed discrepancies, anomalies, and inquiries during the underwriting process by conducting thorough research and proposing viable solutions, contributing to streamlined operations and enhanced customer satisfaction.
General Supervising Agent
American Income Life Insurance Company
05.2019 - 03.2021
- Designed and delivered comprehensive training programs for new and existing agents, equipping them with product knowledge, sales techniques, and communication skills to enhance their success.
- Cultivated and nurtured relationships with clients, providing personalized solutions, performing needs assessments, and addressing concerns with professionalism and expertise.
- Ensured strict adherence to industry regulations, company policies, and ethical standards, maintaining a high level of integrity and transparency in all business dealings.
- Generated regular reports on team performance, sales outcomes, and market trends, providing insights to leadership for strategic decision-making.
Data Entry Clerk
Carl Zeiss Vision
07.2017 - 05.2019
- Addressed data-related discrepancies, inconsistencies, and inquiries from internal stakeholders, promptly resolving issues to ensure data accuracy and reliability.
- Identified opportunities for process optimization within the data entry workflow, suggesting improvements and participating in continuous improvement initiatives.
- Ensured meticulous review of source documents and data entries, mitigating the risk of errors and discrepancies in the database.
Operations Specialist
Wells Fargo Dealer Services
02.2014 - 07.2017
- Saved $10,000 in potential revenue loss through thorough reviews of transactional data and documentation to identify discrepancies, errors, and anomalies.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained accurate and organized records of operational activities, transactions, and correspondence, facilitating efficient data retrieval and audit readiness.
Administrative Assistant
Mission Oaks National Bank
11.2012 - 02.2014
- Collaborated with internal teams, clients, and vendors, facilitating effective communication, resolving issues, and relaying messages in a timely manner.
- Upheld strict confidentiality standards when handling sensitive information and documents, maintaining data security and privacy.
- Accurately entered and maintained data in internal systems, databases, and spreadsheets, contributing to organized and accessible records for reference and reporting.
Education
Bachelor of Arts - Foreign Languages And Literatures
Taras Shevchenko National University
Kyiv, Ukraine07.2011
Associate of Science - Law
Putyvl College SNAU
Putyvl, Ukraine07.2003
Skills
- Account Servicing
- Documentation and reporting
- Solution Analysis
- Data management
- Strategic Decision Making
- Client Collaboration
- Document Analysis
- Data Evaluation
Timeline
Underwriter II
United Wholesale Mortgage
08.2021 - 11.2021
General Supervising Agent
American Income Life Insurance Company
05.2019 - 03.2021
Data Entry Clerk
Carl Zeiss Vision
07.2017 - 05.2019
Operations Specialist
Wells Fargo Dealer Services
02.2014 - 07.2017
Administrative Assistant
Mission Oaks National Bank
11.2012 - 02.2014
Bachelor of Arts - Foreign Languages And Literatures
Taras Shevchenko National University
Associate of Science - Law
Putyvl College SNAU