Anastasiia Dudii
New York
Summary
Highly motivated and customer-oriented employee with a desire to take on new challenges. Strong work ethic, adaptability, and a hardworking person. Adept at working effectively unsupervised and quickly mastering new skills. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Celebrity Dental
Brooklyn
08.2024 - Current
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Tracked office supplies inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.
- Provided administrative support such as filing documents, photocopying, and scanning materials.
- Verify identity documents for new customers before opening accounts according to company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information confidentially.
- Managed incoming and outgoing mail, courier services, faxes, and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
Sales Representative
Lustdorf
Mykolaiv, Ukraine
11.2019 - 06.2024
- Answered inquiries from prospective customers regarding features of products and services offered.
- Managed inventory levels by ordering sufficient stock for each account.
- Developed and maintained relationships with key clients to ensure repeat business.
- Organized client visits, presentations, product demonstrations and trade shows.
- Coordinated with other departments to ensure timely delivery of orders.
- Analyzed market trends to identify potential sales opportunities.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Maintained accurate records of all sales and prospecting activities.
Merchandiser
Lustdorf
Lutsk, Ukraine
03.2018 - 11.2019
- Monitored competitor activities in order to stay ahead of the competition.
- Maintained a clean and organized work environment at all times.
- Researched new products to determine potential success in assigned stores.
- Organized displays according to company standards and specifications.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Assisted customers with locating desired items within store locations.
- Developed promotional strategies to increase sales of featured products.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Housekeeper
Hampton Inn By Hilton
Sandusky
02.2017 - 09.2017
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sanitized all areas of the hotel lobby and public restrooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Provided information about hotel services upon request from guests.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
Bachelor - Applied Linguistics
Lesya Ukrainka Volyn National University
Lutsk, Ukraine06-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service and conflict resolution
- Multitasking and time management
- Proficient in Microsoft Office Suite (Word, Excel)
- Familiar with office equipment ( printers, copiers, phone systems)
- Calm under pressure
- Active listening
- Decision-making
- Fluent in Ukrainian, Russian and English
Languages
Ukrainian
Native/ Bilingual
Russian
Full Professional
English
Professional
German
Elementary
Timeline
Front Desk Receptionist
Celebrity Dental
08.2024 - Current
Sales Representative
Lustdorf
11.2019 - 06.2024
Merchandiser
Lustdorf
03.2018 - 11.2019
Housekeeper
Hampton Inn By Hilton
02.2017 - 09.2017
Bachelor - Applied Linguistics
Lesya Ukrainka Volyn National University