Russian
Anastasiia Kochneva
Marketing Expert
Panama City Beach,FL
Summary
Customer-oriented specialist with proven experience focused on increasing Customer satisfaction.
Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.
Ready to tackle new challenges and build success with exciting organization.
Overview
3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Customer Delight Representative. Facebook Project.
Teleperformance
Lisbon , PORTUGAL
2019.03 - 2020.03
- Provided marketing support for Small and Medium business though Facebook platform;
- Provided product and tool support to improve clients’ experience;
- Identified company’s need: such as improving sales, fixing the bugs
- Worked close with Global businesses (mostly Russian Speaking countries)
- Operated as the lead point of contact to C-Level and Facebook Account Teams with achieving monthly CSAT of average 95%
- Maintained over 65 high-value EMEA & APAC clients monthly with duties including communicating customer insights from marketing investments and consumption of marketing programs
- Conducted deep data analysis and driving marketing strategy grounded on achieving measurable business results, and continuous improvement
Intern
Ritz-Carlton Hotel
Lisbon , PORTUGAL
2017.03 - 2019.02
- - Deliver exceptional customer service to both external and internal guests
- Manage guest queries in a timely and efficient manner
- Ensure all hotel standards are met and exceeded
- Take a positive problem-solving approach with issues and concerns along with colleagues and management team
- Create WOW stories to exceed guests' expectations
- Maximize sales opportunities through suggestive selling and up-selling of food & beverage items
Operations Administrator (Internship)
Booking
Bangkok , THAILAND
2016.05 - 2016.08
- - Identified and resolved operational issues
- Assisted with training materials for external and internal users
- Created and implemented strategies for improving operational efficiency and accuracy.
Work History
Associate of Arts - International Tourism Management
2013.10 - 2016.12
Education
Skills
Customer Relations
Languages
English
Portuguese
Customer Delight Representative. Facebook Project. - Teleperformance
2019.03 - 2020.03
Intern - Ritz-Carlton Hotel
2017.03 - 2019.02
Operations Administrator (Internship) - Booking
2016.05 - 2016.08
Bangkok University International College - Associate of Arts, International Tourism Management
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