Summary
Overview
Work History
Education
Skills
Timeline

Anastasiia Kochneva

Marketing Expert
Panama City Beach,FL

Summary

Customer-oriented specialist with proven experience focused on increasing Customer satisfaction.

Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.

Ready to tackle new challenges and build success with exciting organization.

Overview

3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience

Work History

Customer Delight Representative. Facebook Project.

Teleperformance
Lisbon, PORTUGAL
03.2019 - 03.2020
  • Provided marketing support for Small and Medium business though Facebook platform;
  • Provided product and tool support to improve clients’ experience;
  • Identified company’s need: such as improving sales, fixing the bugs
  • Worked close with Global businesses (mostly Russian Speaking countries)
  • Operated as the lead point of contact to C-Level and Facebook Account Teams with achieving monthly CSAT of average 95%
  • Maintained over 65 high-value EMEA & APAC clients monthly with duties including communicating customer insights from marketing investments and consumption of marketing programs
  • Conducted deep data analysis and driving marketing strategy grounded on achieving measurable business results, and continuous improvement

Intern

Ritz-Carlton Hotel
Lisbon, PORTUGAL
03.2017 - 02.2019
  • - Deliver exceptional customer service to both external and internal guests
  • Manage guest queries in a timely and efficient manner
  • Ensure all hotel standards are met and exceeded
  • Take a positive problem-solving approach with issues and concerns along with colleagues and management team
  • Create WOW stories to exceed guests' expectations
  • Maximize sales opportunities through suggestive selling and up-selling of food & beverage items

Operations Administrator (Internship)

Booking
Bangkok, THAILAND
05.2016 - 08.2016
  • - Identified and resolved operational issues
  • Assisted with training materials for external and internal users
  • Created and implemented strategies for improving operational efficiency and accuracy.

Education

Associate of Arts - International Tourism Management

Bangkok University International College, THAILAND
10.2013 - 12.2016

Skills

    Customer Relations

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Timeline

Customer Delight Representative. Facebook Project. - Teleperformance
03.2019 - 03.2020
Intern - Ritz-Carlton Hotel
03.2017 - 02.2019
Operations Administrator (Internship) - Booking
05.2016 - 08.2016
Bangkok University International College - Associate of Arts, International Tourism Management
10.2013 - 12.2016

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