Dynamic and results-oriented professional with extensive experience in the hospitality sector. Excelled in customer relationship management and complaint handling, significantly enhancing guest satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Server Manager
Tarantino Pizza
Ukraine
04.2024 - 06.2024
Trained servers on order management, food service quality and how to build rapport with guests.
Welcomed and greeted guests before presenting special menu items to clients.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Led team of servers to consistently meet customer service and sales targets.
Server
Tarantino Pizza
Ukraine
06.2023 - 09.2023
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.