Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherin Flores

Vista,CA

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Volaris Airlines. Skilled in emergency situations management and excelling in hospitality service, consistently met service and sales targets. Leveraged strong work ethic and communication skills to lead and train teams, achieving notable improvements in service quality and efficiency.

Overview

6
6
years of professional experience

Work History

Server Manager

Rafael Herrera
06.2023 - 08.2024
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Flight Attendant

Volaris Airlines
07.2018 - 05.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Education

GED -

Instituto Tecnologico De Aviacion Comercial (ITAC)
Guadalajara, JAL
04.2017

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and Beverage Service
  • Professional Appearance
  • Verbal and written communication
  • Public Speaking
  • Emergency Situations Management
  • Emergency Response Coordination
  • FAA Regulations

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Server Manager

Rafael Herrera
06.2023 - 08.2024

Flight Attendant

Volaris Airlines
07.2018 - 05.2023

GED -

Instituto Tecnologico De Aviacion Comercial (ITAC)

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Catherin Flores