Cristian Garces Blanco
MIAMI,FL
Summary
Proven leader in hospitality and customer service management, adept at training teams and enhancing guest satisfaction at The Fancy Goose Group LLC. Skilled in problem-solving and maintaining a calm demeanor under pressure, I excel in creating memorable customer experiences and improving service quality. My expertise in restaurant operations and guest service has consistently boosted customer loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Server Manager
The Fancy Goose Group LLC
2021.10 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Customer Care Representative
Scotiabank Customer Contact Center
2020.04 - 2021.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Event Coordinator
Casa Berrio LTDA.
2016.11 - 2017.12
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
Bachelor Of Design - Graphic Design
Fundación San Mateo
Bogotá, Colombia06.2014
High School Diploma - Architectural Design
IED Benjamin Herrera
Bogotá, Colombia12.2011
Skills
- Team Training
- Verbal and written communication
- Guest service
- Customer Service Management
- Organization
- Staff Motivation
- Menu presentation
- Hospitality administration
- Staff schedule administration
- Customer Service
- Team Leadership
- Problem-Solving
- Conflict Resolution
- Critical Thinking
- Calm and Pleasant Demeanor
- Front of House Management
- Anticipating Problems
- Training and Onboarding
- Customer Retention
- Dining room management / logistics
- Assignment Delegation
- Customer Relationship Management
• Relate to customer needs
• Commit whit the satisfaction of the guests
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server Manager
The Fancy Goose Group LLC
2021.10 - Current
Customer Care Representative
Scotiabank Customer Contact Center
2020.04 - 2021.10
Event Coordinator
Casa Berrio LTDA.
2016.11 - 2017.12
Bachelor Of Design - Graphic Design
Fundación San Mateo
High School Diploma - Architectural Design
IED Benjamin Herrera
Quote
A good traveler has no fixed plans and is not intent on arriving.
Lao Tzu
Work Preference
Work Type
Full TimeInternshipWork Location
HybridImportant To Me
Work-life balanceHealthcare benefits4-day work weekWork from home optionPersonal development programsCompany CultureSimilar Profiles
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