Cristian Garces Blanco
MIAMI,FL
Summary
Proven leader in hospitality and customer service management, adept at training teams and enhancing guest satisfaction at The Fancy Goose Group LLC. Skilled in problem-solving and maintaining a calm demeanor under pressure, I excel in creating memorable customer experiences and improving service quality. My expertise in restaurant operations and guest service has consistently boosted customer loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Server Manager
The Fancy Goose Group LLC
10.2021 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Customer Care Representative
Scotiabank Customer Contact Center
04.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Event Coordinator
Casa Berrio LTDA.
11.2016 - 12.2017
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
Bachelor Of Design - Graphic Design
Fundación San Mateo
Bogotá, Colombia06.2014
High School Diploma - Architectural Design
IED Benjamin Herrera
Bogotá, Colombia12.2011
Skills
- Team Training
- Verbal and written communication
- Guest service
- Customer Service Management
- Organization
- Staff Motivation
- Menu presentation
- Hospitality administration
- Staff schedule administration
- Customer Service
- Team Leadership
- Problem-Solving
- Conflict Resolution
- Critical Thinking
- Calm and Pleasant Demeanor
- Front of House Management
- Anticipating Problems
- Training and Onboarding
- Customer Retention
- Dining room management / logistics
- Assignment Delegation
- Customer Relationship Management
Relate to customer needs
Commit whit the satisfaction of the guests
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server Manager
The Fancy Goose Group LLC
10.2021 - Current
Customer Care Representative
Scotiabank Customer Contact Center
04.2020 - 10.2021
Event Coordinator
Casa Berrio LTDA.
11.2016 - 12.2017
Bachelor Of Design - Graphic Design
Fundación San Mateo
High School Diploma - Architectural Design
IED Benjamin Herrera
Quote
A good traveler has no fixed plans and is not intent on arriving.
Lao Tzu
Work Preference
Work Type
Full TimeInternshipWork Location
HybridImportant To Me
Work-life balanceHealthcare benefits4-day work weekWork from home optionPersonal development programsCompany CultureSimilar Profiles
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