Maritza Trujillo
6011 Fairway Ave ,TX
Summary
Dynamic professional with extensive experience in customer service and team training, notably at Greenville Ave Pizza Company. Proven ability to enhance guest experiences and optimize operations through effective complaint handling and organization. Skilled in inventory management and fostering strong customer relationships, driving satisfaction and loyalty in fast-paced environments.
Personable and proactive professional with strong aptitude for customer engagement and positive, upbeat attitude. Possesses knowledge of property management fundamentals and excellent communication skills, seamlessly transitioning into effective relationship building and problem-solving. Committed to enhancing tenant satisfaction and optimizing leasing operations.
Developed strong client relationship management and negotiation skills in fast-paced real estate environment, looking to transition into new field. Demonstrated expertise in assessing client needs and providing tailored solutions. Ready to leverage these skills to create positive impact in new professional setting.
Overview
4
4
years of professional experience
Work History
Server Manager
Greenville Ave Pizza Company
11.2024 - 09.2025
- Trained staff on menu offerings and service standards to enhance customer experience.
- Managed daily operations, ensuring efficient workflow and high service quality.
- Collaborated with kitchen team to streamline order processing and minimize wait times.
- Implemented inventory tracking systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
Leasing Consultant
Tides at Highland Meadows
03.2023 - 04.2025
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Assisted in lease preparation and tenant onboarding processes to ensure compliance with policies.
- Managed resident inquiries and resolved maintenance issues, enhancing overall tenant satisfaction.
- Collaborated with marketing team to develop promotional materials and increase property visibility.
- Maintained accurate records of lease agreements and tenant communications using property management software.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Sales Associate
Houston Rodeo
02.2022 - 03.2022
- Assisted customers in selecting products and services tailored to their needs.
- Managed inventory levels, ensuring product availability during high-demand events.
- Trained new sales associates on customer service protocols and sales techniques.
- Processed transactions accurately, enhancing overall customer satisfaction and efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Skyline High School
Dallas, TXSkills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Policy implementation
- Restaurant operations
- Capacity planning
- Casual dining services
- Guest experience optimization
- Guest service
- Customer service management
- Shift planning
- Organization
- Customer relationship management
- Complaint handling
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- File management
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Sales techniques
- Property tours
- Lease oversight
- Clear communication
- Lease renewals
- Creative problem solving
- Leasing terms and specifications
- Closing techniques
- Training and mentoring
- Database management
- Background checks
- Team collaboration
- Property marketing
- Background check process
- Property tours and inspections
- Lead generation
- Contract negotiation
- Property management knowledge
- Property management
- Lease writing
- Organized mindset
- Application management
- Application verification
- Flexible schedule
- Team building
- Property tour coordination
- Lease administration
- Data entry
- Customer service-focused
- Critical thinking
- Customer relations
- Tenant relations
- Multi-family property management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Server Manager
Greenville Ave Pizza Company
11.2024 - 09.2025
Leasing Consultant
Tides at Highland Meadows
03.2023 - 04.2025
Sales Associate
Houston Rodeo
02.2022 - 03.2022
High School Diploma -
Skyline High School