Joshua Young
Stuart
Summary
Dynamic Server Manager with a proven track record at Pez Vela, enhancing guest experiences through effective team training and conflict resolution. Skilled in operations management and inventory control, I successfully implemented process improvements that reduced service delays, fostering a culture of excellence and accountability within the team.
Overview
14
14
years of professional experience
Work History
Server Manager
Pez Vela
Stuart, FL
01.2025 - 05.2026
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed training programs to enhance staff performance and service efficiency.
- Implemented process improvements that streamlined workflows and reduced service delays.
- Analyzed customer feedback to drive enhancements in service delivery and team responsiveness.
- Coordinated with vendors to maintain inventory levels and optimize product offerings.
- Led cross-functional meetings to align team objectives with company goals and strategies.
- Mentored junior staff, fostering a culture of learning and continuous improvement within the team.
- Managed scheduling and resource allocation to ensure optimal coverage during peak hours.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Realtor
Realty One Group Engage
Stuart, FL
03.2021 - 02.2025
- Facilitated property showings, showcasing features to potential buyers effectively.
- Developed comprehensive market analyses to inform pricing strategies and client recommendations.
- Negotiated contracts, ensuring favorable terms for clients while adhering to legal guidelines.
- Cultivated relationships with clients through consistent communication and personalized service.
- Coordinated open houses and promotional events, increasing community engagement and interest in listings.
- Mentored junior agents on best practices in client management and transaction processes.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Server Manager
Josephine’s & Renatos
Stuart, FL
03.2012 - 07.2023
- Supervised daily restaurant operations, ensuring high service standards and efficiency.
- Trained and mentored staff on menu knowledge and customer engagement techniques.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Implemented inventory management systems to track supplies and reduce waste.
Education
Bachelor of Science - Exercise Physiology
Florida State University
Tallahassee, FL04.2017
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
- Incident management
- Server scheduling
- Server monitoring
- Guest experience optimization
- Customer relationship management
- Complaint handling
- Dining room logistics
- Strong leadership
- Server training
- Team leadership
- Problem-solving
- Reliable and responsible
- Money handling
- Conflict resolution
- Inventory management
- Staff supervision
- Calm and pleasant demeanor
- Operations management
- Supply ordering and management
- Employee supervision
Timeline
Server Manager
Pez Vela
01.2025 - 05.2026
Realtor
Realty One Group Engage
03.2021 - 02.2025
Server Manager
Josephine’s & Renatos
03.2012 - 07.2023
Bachelor of Science - Exercise Physiology
Florida State University