Amy Szabo
Toledo,Ohio
Summary
Highly skilled and dedicated waitress with over 10 years of experience delivering exceptional service in both casual and fine dining environments. Known for thriving in fast-paced, high-volume settings while maintaining attention to detail and guest satisfaction. Proven track record of managing large parties, upselling menu items, and training new staff to uphold the highest service standards. Strong leadership, interpersonal, and multitasking abilities with a talent for creating memorable guest experiences that drive repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server Manager
Steven’s Skillet
05.2024 - 06.2025
- Trained servers in order management and food service quality.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Assistant Deli Manager
Harvest
12.2022 - 05.2024
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Oversaw food preparation and monitored safety protocols.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
General Manager
Rick’s City Diner
03.2016 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Server
Citrus Diner
03.2014 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server Trainer
J Alexander’s
04.2013 - 03.2014
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Front of House Manager
Outback Steakhouse
04.2011 - 04.2013
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Manager
Taco Bell
01.2008 - 04.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Whitmer High School
Toledo, OH05.2008
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Guest experience optimization
- Server scheduling
- Casual dining services
- Storage management
- Cleaning and sanitation
- Guest service
- Food safety
- Customer service management
- Organization
- Customer relationship management
- Food presentation
- Complaint handling
- Staff motivation
- Personnel training
- Server training
- Strong leadership
- Customer service
- Problem-solving
- Conflict resolution
- Relationship building
- Money handling
- Inventory management
- Staff supervision
- Collaboration and teamwork
- Coaching and mentoring
- Quality control
- Scheduling
- Safe food handling
- Food plating and presentation
- Portion control
- Employee supervision
- Health code compliance
Certification
Serv Safe Manager
Timeline
Server Manager
Steven’s Skillet
05.2024 - 06.2025
Assistant Deli Manager
Harvest
12.2022 - 05.2024
General Manager
Rick’s City Diner
03.2016 - 12.2022
Server
Citrus Diner
03.2014 - 03.2016
Server Trainer
J Alexander’s
04.2013 - 03.2014
Front of House Manager
Outback Steakhouse
04.2011 - 04.2013
Manager
Taco Bell
01.2008 - 04.2011
High School Diploma -
Whitmer High School