Anjuli Ketcher
St. George,UT
Summary
Proven leader in hospitality, adept at team training and guest service management, significantly enhancing dining experiences at Georges Corner Restaurant. Skilled in operating system management and adept at fostering customer loyalty through exceptional service. Demonstrated ability to meet sales targets through effective team leadership and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server Manager
Georges Corner Resturant
07.2015 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Server
Stein Eriksen Lodge
11.2008 - 10.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Beauty Advisor
Dillards Department Store
07.2018 - 02.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Server
Ocean Reef Club Key Largo
11.2014 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Science - Biology
Utah Tech University
St. George, UTCosmetology -
Taylor Andrews Academy - St. George
Saint George, UTSkills
- Operating system management
- Team Training
- Backup Management
- Crew Coordination
- Restaurant Operations
- Guest service
- Food Safety
- Customer Service Management
- Food presentation
- Staff Motivation
- Complaint Handling
- Menu presentation
- Customer Service
- Team Leadership
- Problem-Solving
- Reliable and Responsible
- Money Handling
Certification
Alcohol Awareness/Food Handlers Card
Timeline
Beauty Advisor
Dillards Department Store
07.2018 - 02.2023
Server Manager
Georges Corner Resturant
07.2015 - Current
Server
Ocean Reef Club Key Largo
11.2014 - 04.2015
Server
Stein Eriksen Lodge
11.2008 - 10.2014
Associate Of Science - Biology
Utah Tech University
Cosmetology -
Taylor Andrews Academy - St. George