Danna Gonzalez
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Server Manager
Merced cafe and bar
Lakewood
06.2025 - 12.2025
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Managed server deployments and configurations, including hardware and software upgrades.
- Stayed current with emerging server technologies and trends to recommend improvements.
Server
Tapatio Mexican Restaurant
Golden
09.2021 - 07.2025
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with menu recommendations to enhance the dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Teacher's Assistant
Denver child care academy
Denver
06.2022 - 08.2022
- Assisted lead teacher in creating engaging lesson plans.
- Supervised and monitored children's activities during playtime.
- Supported individual student needs through personalized attention.
- Organized classroom materials and maintained a clean environment.
- Communicated with parents about children's progress and behavior.
- Implemented daily routines to enhance student learning experiences.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Respect Academy
Denver, COSkills
- Sales techniques
- Server training
- Table setting knowledge
- POS operation
- Guest engagement
- Hostess support
- Relationship management
- Team collaboration
- Professional appearance
- Shift management
- Order management
- Multitasking and organization
- Strong work ethic
- Positive guest interactions
- Foreign language proficiency
- Exceptional customer service
- Team member support
- Positive and professional
- Customer service
- Cash handling
- Performance improvement
- Customer feedback management
- Service prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server Manager
Merced cafe and bar
06.2025 - 12.2025
Teacher's Assistant
Denver child care academy
06.2022 - 08.2022
Server
Tapatio Mexican Restaurant
09.2021 - 07.2025
Respect Academy