Cesar Cazales
Brooklyn,NY
Summary
Hospitality-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Server Manager
Living Room Restaurant & Lounge
Brooklyn, NY
06.2021 - 06.2023
- Maintaining outstanding service on weekends during very high-volume traffic.
- Comfortably managing more than 4 tables at a time during peak hours.
- Processing orders via Uber and over the phone takeout orders.
- Responsible for a team of servers during weekends.
- Provided leadership, insight, and mentoring to newly hired employees.
- Resolving any issues from customers related to service or food.
- Closing out the POS daily.
Banquet Waiter
Seuda Foods Inc
Brooklyn, NY
06.2016 - 07.2019
- Greeted guests and provided them with menus.
- Assisted waiters in taking orders from customers.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
- Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
- Effectively multitasked within fast-paced environment.
Education
Associate of Arts - Business Administration
Brooklyn College
Brooklyn, NY12-2019
Skills
- Restaurant Operations
- Beverage Preparation
- Exceptional customer service
- Cash-handling procedures
- Sales Techniques
- Team Leadership
- Critical Thinking
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server Manager
Living Room Restaurant & Lounge
06.2021 - 06.2023
Banquet Waiter
Seuda Foods Inc
06.2016 - 07.2019
Associate of Arts - Business Administration
Brooklyn College
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