Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Cesar Cazales

Brooklyn,NY

Summary

Hospitality-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Server Manager

Living Room Restaurant & Lounge
Brooklyn, NY
06.2021 - 06.2023
  • Maintaining outstanding service on weekends during very high-volume traffic.
  • Comfortably managing more than 4 tables at a time during peak hours.
  • Processing orders via Uber and over the phone takeout orders.
  • Responsible for a team of servers during weekends.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Resolving any issues from customers related to service or food.
  • Closing out the POS daily.

Banquet Waiter

Seuda Foods Inc
Brooklyn, NY
06.2016 - 07.2019
  • Greeted guests and provided them with menus.
  • Assisted waiters in taking orders from customers.
  • Cleaned and sanitized tables, chairs, and booths after each customer's departure.
  • Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
  • Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
  • Effectively multitasked within fast-paced environment.

Education

Associate of Arts - Business Administration

Brooklyn College
Brooklyn, NY
12-2019

Skills

  • Restaurant Operations
  • Beverage Preparation
  • Exceptional customer service
  • Cash-handling procedures
  • Sales Techniques
  • Team Leadership
  • Critical Thinking
  • Conflict Resolution

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server Manager

Living Room Restaurant & Lounge
06.2021 - 06.2023

Banquet Waiter

Seuda Foods Inc
06.2016 - 07.2019

Associate of Arts - Business Administration

Brooklyn College

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Cesar Cazales