Anastasija Glodovic
Jacksonville,US
Summary
Dynamic healthcare administrative professional with a strong focus on patient-centric operations, skilled in optimizing communication, referrals, and policy enforcement to ensure seamless workflow. Proven track record in conflict resolution and implementing balanced solutions. Demonstrated expertise in strategic planning, regulatory compliance, and patient care coordination driving high productivity and service quality. Eager to transition into property leasing to apply organizational skills and enhance client experiences.
Overview
4
4
years of professional experience
Work History
Clinic Supervisor
Southeast Orthopedic Specialists
Jacksonville, FL
08.2024 - Current
- Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities.
- Evaluated applications submitted by prospective employees during the hiring process.
- Assisted with resolving conflicts between staff members in a timely manner while upholding professional standards of conduct.
- Supervised internal and external communications by answering queries and complaints.
- Maintained up-to-date knowledge of current healthcare trends and best practices.
Surgical Coordinator
Southeast Orthopedic Specialists
Jacksonville, FL
08.2022 - 08.2024
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions
Care Team Coordinator
Southeast Orthopedic Specialists
Jacksonville, FL
06.2022 - 08.2022
- Enhanced patient care by coordinating and managing care team activities
- Streamlined care processes for improved efficiency and patient satisfaction
- Facilitated communication between patients, families, and healthcare providers to ensure optimal care outcomes
- Developed customized care plans to address individual patient needs and preferences
- Monitored patient progress closely, adjusting care plans as necessary for maximum results
- Managed comprehensive documentation of all care coordination activities, maintaining accurate records for future reference
- Lead clinic operations, ensuring efficient patient flow and staff coordination
- Implement quality assurance protocols, enhancing overall service delivery and patient satisfaction
- Drive operational excellence through data-driven decision making
- Analyze key performance indicators to identify areas for improvement and implement targeted solutions
- Mentor and develop staff, promoting a culture of continuous learning and professional growth
- Provide guidance on complex patient cases and regulatory compliance
- Pioneer new approaches to enhance patient satisfaction and streamline clinic processes
- Introduce cutting-edge technologies to improve operational efficiency
Scribe
Southeast Orthopedic Specialists
Jacksonville, FL
03.2022 - 06.2022
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff
Restaurant Manager
CiCis Pizza
Jacksonville, FL
07.2021 - 03.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation
Restaurant Team Member
CiCis Pizza
Jacksonville, FL
04.2021 - 06.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed
Education
Associate of Science - Clinical Research Coordinator
Florida State College At Jacksonville
Jacksonville, FL06.2024
Bachelor of Science - Political Science
University of North Florida
JacksonvilleSkills
- Scheduling
- Time management
- Empathy
- Problem solving
- Medical office
- Data entry
- Surgical procedures
- Interpersonal skills
- Healthcare compliance
- Customer service
- Attention to Detail
- Patient coordination
- Adaptability
- Stress Management
- Medical terminology
- Staff supervision
- Operational management
- Emergency preparedness
Languages
- Serbian
- English
Timeline
Clinic Supervisor
Southeast Orthopedic Specialists
08.2024 - Current
Surgical Coordinator
Southeast Orthopedic Specialists
08.2022 - 08.2024
Care Team Coordinator
Southeast Orthopedic Specialists
06.2022 - 08.2022
Scribe
Southeast Orthopedic Specialists
03.2022 - 06.2022
Restaurant Manager
CiCis Pizza
07.2021 - 03.2022
Restaurant Team Member
CiCis Pizza
04.2021 - 06.2021
Associate of Science - Clinical Research Coordinator
Florida State College At Jacksonville
Bachelor of Science - Political Science
University of North Florida
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