Anastasija (Ana) Antovska
Palos Hills,IL
Summary
Looking to advance my career as a server with interpersonal and customer service skills to help provide enjoyable dining experiences to customers. I have experience with serving clients in a professional and friendly manner while maintaining high levels of accuracy and efficiency under pressure. I would like to employ that experience to grow customer base, improve team productivity and maximize profits for the company.
Overview
2
2
years of professional experience
Work History
Server
Prime Time Restaurant&Bar
01.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Breakfast Server
Jam n’ Jelly Café
12.2023 - 04.2024
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Server
Emmet’s Brewing Company
10.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dinner Server
Anchor Bar
06.2023 - 09.2023
- Collaborated closely with the managers and other senior staff to ensure the smooth running of the banquets
- Explained information about the quality, value, and style of products to influence guest’s buying decision
- Listened to customer needs and preferences to provide accurate suggestion
- Served guests in fast-paced environment and managed time for an optimal experience for each guest
- Assisted other workers to achieve maximum efficiency during peak attendance times.
Breakfast Server
Seva Restaurant Bar&Kitchen
06.2023 - 09.2023
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures, and guest experiences
- Remembered over 100+ names of regulars, creating a friendly rapport with customers
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Performed accurate monthly inventories of supplies and equipment
- Assisted the manager in accounting operations, including budget projections and allocations.
Server
Pomodoro Italian Restaurant
06.2022 - 06.2023
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
- Providing information to help food and beverage selections
- Presenting ordered choices in a prompt and efficient manner
- Maintaing dining ambiance with an enthusiastic attitude
- Preparing room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protecting establishment and customers by adhering to sanitation, safety, and alcohol beverage control policies.
Education
Graduated in Arts&Language -
High School Goce Delcev
01.2022
Skills
- Interpersonal skills
- Customer service skills (active listening; attention to detail with cash handling, menu knowledge etc)
- Organization and planning
- Problem solving
- Enthusiastic
- Honesty
- Reliability
- Teamwork
- Microsoft Office Suite (proficient)
- Micros POS System (proficient)
- Adobe Acrobat (intermediate)
- Professional Appearance
- Service prioritization
Timeline
Server
Prime Time Restaurant&Bar
01.2024 - Current
Breakfast Server
Jam n’ Jelly Café
12.2023 - 04.2024
Server
Emmet’s Brewing Company
10.2023 - 01.2024
Dinner Server
Anchor Bar
06.2023 - 09.2023
Breakfast Server
Seva Restaurant Bar&Kitchen
06.2023 - 09.2023
Server
Pomodoro Italian Restaurant
06.2022 - 06.2023
Graduated in Arts&Language -
High School Goce Delcev
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