Anastasiya Amineva
Bellevue,WA
Summary
Dependable and courteous worker with 1+ years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dogtopia of Redmond
Redmond, WA
09.2023 - Current
- Provided guidance and support to other team members as needed.
- Monitored employee performance and provided feedback on areas for improvement.
- Identified opportunities for operational improvements and communicated them to management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Front Desk Receptionist
Dogtopia of Redmond
Redmond, WA
01.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Bachelor of Arts - Health Studies
University of Washington
Bothell, WA12-2022
Skills
- Team Collaboration And Leadership
- Client Support
- Email And Telephone Decorum
- Oral And Writing Communication
- Administrative Skills
- Front Office Management
Languages
Russian
Professional
References
References available upon request.
Timeline
Shift Leader
Dogtopia of Redmond
09.2023 - Current
Front Desk Receptionist
Dogtopia of Redmond
01.2023 - Current
Bachelor of Arts - Health Studies
University of Washington
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