ANASTASIYA LAMPE
Lindenwood,NJ
Summary
Dynamic Executive Assistant with a proven track record of delivering high-level administrative support to senior leadership. Expertise in travel management, expense tracking, and schedule coordination ensures seamless operations for the executive team. A diverse background in administration, healthcare, and customer service enhances the ability to effectively address and resolve issues. Recognized for a strong focus on team collaboration and achieving positive outcomes, consistently demonstrating reliability, adaptability, exceptional communication, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Mt. Laurel, NJ
09.2025 - Current
- Provided support in Health and Pension Benefits
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Managed customer accounts, maintaining up-to-date records and facilitating smooth communication channels.
- Provided bilingual support to customers via phone, email, and chat, enhancing communication efficiency.
- Communicated with management when customer issues escalated and worked to find resolutions.
Administrative Assistant
Utilities One
Voorhees, NJ
11.2023 - 01.2025
- Administrative work in telecommunications
- Developed streamlined filing systems, enhancing document organization and retrieval efficiency.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Organized company events and meetings, fostering collaboration and team cohesion among staff members.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Supported human resources with onboarding by ordering equipment for new hires.
- Answered high volume of phone calls and email inquiries.
- Conducted background checks on new hires working in the field
Home Health Aide
Big Heart Home Health Care
Far Rockaway, NY
05.2018 - 12.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions accurately.
- Administered medications as prescribed, reinforcing adherence to treatment plans.
- Coordinated transportation for medical appointments, enhancing access to care services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
Medical Administrative Assistant
Shoesters Shoes
Berlin, NJ
01.2018 - 04.2018
- Coordinated communication between healthcare providers and patients, ensuring timely information exchange.
- Processed medical records with accuracy, maintaining confidentiality and compliance with regulations.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained and updated patient records for accurate, current medical histories.
Education
Associate of Science - Biology
Rowan University
01-2018
High School Diploma -
Lindenwold High School
06.2015
Skills
- Fluent in Russian and Spanish
- Administrative support
- Call center experience
- Computer proficiency
- Problem resolution
- Customer relations
- Data entry
- Critical thinking
- Active listening
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Paperwork processing
Languages
Spanish
Full Professional
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Willis Towers Watson
09.2025 - Current
Administrative Assistant
Utilities One
11.2023 - 01.2025
Home Health Aide
Big Heart Home Health Care
05.2018 - 12.2019
Medical Administrative Assistant
Shoesters Shoes
01.2018 - 04.2018
Associate of Science - Biology
Rowan University
High School Diploma -
Lindenwold High School