Anastassia Hanos
West Chester,PA
Summary
Excel in customer service and multitasking. Skilled in conflict resolution, ability to improve satisfaction, manage payments, and active learning. I prioritize service excellence and operational efficiency. I am friendly and welcoming, with a keen ability to create a positive and inviting atmosphere. Possess strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess and Take Out Specialist
Urban Kitchen Restaurant
02.2022 - Current
- Enhance customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearrange tables and chairs for large parties and retrieve high chairs for children.
- Answer customer questions about hours, seating, and menu information.
- Manage reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Deliver pick-up and curbside orders to guests.
- Organize, stock and clean establishment's front lobby during shifts to maintain welcoming appearance.
- Provide patrons with estimated waiting times during peak service hours.
Crew Member
Tropical Smoothie Cafe
12.2023 - 02.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
West Chester Bayard Rustin High School
West Chester, PA06-2025
Skills
- Customer Service
- Strong Multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Scheduling
- Assertiveness
- Payment Processing
- Memory Retention
- Service Prioritization
- Cleanliness and Hygiene
Accomplishments
Varsity Coxswain for Women and Mens Boats at Newport Rowing Club
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Tropical Smoothie Cafe
12.2023 - 02.2024
Restaurant Hostess and Take Out Specialist
Urban Kitchen Restaurant
02.2022 - Current
High School Diploma -
West Chester Bayard Rustin High School
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