Anatashia Manning
Tidelands Health
Georgetown,SC
10
years of professional experience
Dedicated Patient Service Representative with expertise in customer service, HIPAA compliance, and insurance verification. Committed to enhancing patient experiences through efficient appointment scheduling and accurate record management.
Work History
Patient Service Representative
2 Years 4 Months- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Processed insurance verifications and pre-authorizations, ensuring compliance with healthcare regulations.
- Maintained accurate patient records in electronic health record systems, improving data integrity.
- Trained new staff on operational procedures and customer service protocols to ensure high standards.
- Developed strategies to address patient concerns, resulting in improved satisfaction rates.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Managed patient registration process, confirming data accuracy and completeness.
United States Troop
8 Years 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Analyzed supply chain data to identify trends and optimize procurement strategies.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Developed process improvements that resulted in increased operational efficiency across the supply chain.
- Collaborated with vendors to negotiate contracts, ensuring favorable terms and service levels.
- Led cross-functional teams in implementing new logistics software, enhancing tracking capabilities.
Teller
11 Months- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues to enhance satisfaction and retention.
- Managed cash drawer, balancing daily transactions and maintaining accurate records of deposits and withdrawals.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
- Conducted regular audits of cash handling procedures, identifying discrepancies and recommending corrective actions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
High School Diploma
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Timeline
Patient Service Representative
Tidelands Health
04.2024 - CurrentRead More
Teller
Wells Fargo
05.2023 - 04.2024Read More
United States Troop
United Sttes Marine Corps
07.2016 - 11.2024Read More
Carvers Bay High School
High School Diploma
Read More