ANA VERONICA SILVA
Loxahatchee,USA
Summary
Fluent in Spanish and English with a proven track record in delivering exceptional customer service. Recognized for reliability, organization, and a positive attitude. Strong problem-solving abilities and adept at managing multiple tasks efficiently. Committed to pursuing opportunities for professional growth and advancement.
Overview
35
35
years of professional experience
Work History
Insurance Broker
Creating Life Inc
07.2022 - 05.2026
- Obtained Florida health and life insurance license to offer comprehensive coverage options.
- Established non-resident insurance license for Arizona, broadening service capabilities to meet client needs.
- Utilized Employee Navigator to guide employees in selecting optimal medical, dental, vision, life, short and long-term disability, and supplemental insurance options, enhancing their benefits knowledge.
- Enrolled employees in group insurance plans via phone, video webinars, and in-person meetings to ensure comprehensive coverage.
Spanish/English interpreter - Independent Contractor
Language Connection
06.2021 - 01.2024
- Facilitated effective communication through in-person, phone, and video call interpretation.
- Provided interpretation services for diverse client meetings and events.
- Ensured timely access to essential services by coordinating medical and school appointments for clients.
- Identified specific language needs and preferences through collaboration with clients.
- Translated written documents ensuring clarity and accuracy in communication.
Spanish/English Interpreter in person - Independent Contractor
Akorbi
12.2017 - 01.2024
- Facilitated communication for behavioral health appointments, school evaluations, family and individual therapy, and psychiatry and psychology evaluations.
- Coordinated communication between clients and service providers across multiple environments to ensure clarity and understanding.
- Facilitated effective communication between clients and service providers in diverse settings, enhancing the quality of service delivery.
Over the phone Interpreter English/Spanish
Cyracom
05.2019 - 12.2020
Customer Service Representative
WFS Mesa
Mesa, USA
10.2018 - 02.2019
- Delivered ticket counter and gate agent services for passengers traveling from Mesa Gateway Airport to various U.S. destinations.
- Assisted customers with inquiries and concerns regarding services and products.
- Managed customer accounts and processed orders efficiently.
- Resolved complaints by providing effective solutions in a timely manner.
Host
Wandering Horse Buffet, Talking Stick Resort
Scottsdale, Arizona
11.2016 - 04.2018
- Assumed supervisory responsibilities after six months of employment.
- Recognized for outstanding teamwork, organizational & time management skills, and ability to balance multiple demands.
Office Manager
Quality 4U DBA Arizona Maids
Chandler, Arizona
01.2015 - 01.2016
- Responsible for scheduling Spanish-speaking housekeepers, client billing, preparing weekly payroll, and overseeing customer follow-up and satisfaction.
Cashier
Fry's Supermarkets
Gilbert, Arizona
01.2015 - 01.2016
- Awarded Employee of the Month February 2016.
- Assisted with interpretation for Spanish speaking guests.
Retail Sales Associate
Henzi
Tenerife, Spain
01.2012 - 01.2014
Retail Sales Associate
Perfumes.s
Tenerife, Spain
01.2009 - 01.2012
English Teacher
Tenerife, Spain
01.2005 - 01.2010
Retail Sales Associate
New Store
Salto, Uruguay
01.2003 - 01.2004
Cashier Supervisor
Devoto Supermarkets
Montevideo, Uruguay
01.1994 - 01.2002
Cashier
Disco Supermarkets
Montevideo, Uruguay
01.1991 - 01.1994
Education
GED -
Rio Salado College
Mesa, AZ08-2015
Skills
- Benefits enrollment and claims reporting
- Client advocacy and problem-solving
- Bilingual proficiency
- Life and health insurance expertise
- Licensed insurance agent
References
Furnished Upon Request
Other Information
Authorized to work in the United States for any employer., US Citizen since 03/25/21
Timeline
Insurance Broker
Creating Life Inc
07.2022 - 05.2026
Spanish/English interpreter - Independent Contractor
Language Connection
06.2021 - 01.2024
Over the phone Interpreter English/Spanish
Cyracom
05.2019 - 12.2020
Customer Service Representative
WFS Mesa
10.2018 - 02.2019
Spanish/English Interpreter in person - Independent Contractor
Akorbi
12.2017 - 01.2024
Host
Wandering Horse Buffet, Talking Stick Resort
11.2016 - 04.2018
Office Manager
Quality 4U DBA Arizona Maids
01.2015 - 01.2016
Cashier
Fry's Supermarkets
01.2015 - 01.2016
Retail Sales Associate
Henzi
01.2012 - 01.2014
Retail Sales Associate
Perfumes.s
01.2009 - 01.2012
English Teacher
01.2005 - 01.2010
Retail Sales Associate
New Store
01.2003 - 01.2004
Cashier Supervisor
Devoto Supermarkets
01.1994 - 01.2002
Cashier
Disco Supermarkets
01.1991 - 01.1994
GED -
Rio Salado College