I like to improve myself and learn, looking to acquire new skills in different areas Also i'm looking forward to upgrade my english and to get to know people and different cultures
Ana Victoria Cruz Torres
Aldama,Chih. Mexico
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Computer Data Entry Operator
State Electoral Institute of Chihuahua
01.2024 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Representative
Tecnocel
02.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Review and first diagnosis of the equipment to be repaired
Computer Data Entry Operator
State Electoral Institute of Chihuahua
01.2021 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Regional Coordinator
Chihuahua Institute of Adult Education
08.2018 - 08.2019
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Education
No Degree - Psychology
University Institute of Sciences And Humanities
Chihuahua, Chihuahua04.2023
High School Diploma -
Center For Industrial And Service Technology Studi
Chihuahua, Chih07.2015
Skills
- Product Knowledge
- Warranty Service
- Information Security
- Report Generation
- Data Entry
- Product Sales
Interests
Languages
Spanish
Native or Bilingual
English
Limited Working
Personal Information
- Date of Birth: 11/06/97
- Gender: Mujer
Timeline
Computer Data Entry Operator
State Electoral Institute of Chihuahua
01.2024 - 07.2024
Customer Service Representative
Tecnocel
02.2023 - 01.2024
Computer Data Entry Operator
State Electoral Institute of Chihuahua
01.2021 - 08.2021
Regional Coordinator
Chihuahua Institute of Adult Education
08.2018 - 08.2019
No Degree - Psychology
University Institute of Sciences And Humanities
High School Diploma -
Center For Industrial And Service Technology Studi
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