ANAYA ALCANTARA
Mount Sinai Health System
New York,NY
1
Language
7
years of professional experience
Detail-oriented and adaptable Administrative Professional with experience taking the lead to optimize healthcare operations, including planning schedules and training team members. Collaborative, team-oriented and flexible professional who takes initiative with a proactive approach, ensuring effective communication, punctuality, and enhanced patient satisfaction. Proficient in Epic and Microsoft Office.
Work History
Scheduling Coordinator Remote
3 Years 3 Months- Scheduled patient appointments and procedures based on availability and clinical priority to ensure timely access to care.
- Collected and verified patient demographics and insurance information to enhance accuracy in practice management systems.
- Collaborated with healthcare teams to resolve scheduling conflicts, ensuring smooth operations and continuity of care.
Patient Coordinator II
2 Years 3 Months- Greeted patients in person or by phone, ensuring accurate information was reflected in EMR system.
- Assist patients with guidelines for requesting medical records when necessary, while serving as the primary liaison between Patient Coordinators and Administrative Assistants to resolve patient concerns.
- Assisted patients with guidelines for requesting medical records, serving as the primary liaison between patient coordinators and administrative assistants to resolve patient concerns.
Scheduling Coordinator Remote
1 Year- Coordinated patient appointments and procedures according to availability and priority, enhancing patient flow.
- Collect patient demographics and insurance information for most accuracy in practice management systems.
- Compiled reports on scheduling activities to identify trends and improve future scheduling strategies.
- Dispatched appointment reminders to increase patient attendance and reduce no-show rates.
Office Assistant
1 Year 3 Months- Welcomed guests, responded to inquiries via email and phone, answered calls, and routed messages to the appropriate personnel.
- Performed daily administrative tasks, operating photocopiers, scanners, voicemail systems, and facsimile machines, while managing incoming mail to ensure smooth office operations.
- Collaborated with management to resolve operational challenges, ensuring confidentiality and integrity in handling sensitive data.
Hiring Clerk / Personnel Specialist / Receptionist
2 Years 7 Months- Spearheaded recruitment and hiring workflows; guided new hires through onboarding and updated employee records, producing personnel activity reports to enhance internal administrative functions.
- Managed high-volume, multi-line telephone system, greeted guests, and served as primary contact for inquiries from vendors, job applicants, and client families via phone and email.
- Maintained detailed case notes on resident progress and supervised care-workers during incidents, documenting daily updates on client admissions, hospitalizations, cancellations, and services.
- Digitized hard-copy records, managed extensive paper and digital filing systems, and produced high-quality spreadsheets and presentations while upholding strict confidentiality and data privacy standards.
Education
Bachelors - Business Administration - Health Services Management
Associate of Arts
Languages
Spanish
Timeline
Patient Coordinator II
Mount Sinai Health System
05.2024 - CurrentRead More
Scheduling Coordinator Remote
Mount Sinai Health System
05.2023 - CurrentRead More
Scheduling Coordinator Remote
Mount Sinai Health System
05.2023 - 05.2024Read More
Office Assistant
RL Tax Corp
01.2022 - 04.2023Read More
Hiring Clerk / Personnel Specialist / Receptionist
New York Foundation for Senior Citizens
06.2019 - 01.2022Read More
Borough of Manhattan Community College
Associate of Arts
Read More
Berkeley College
Bachelors from Business Administration - Health Services Management
Read More