Marissa D. Dohne
Phoenix,AZ
Summary
Seeking part time employment in the fitness sector. I have personally lost 85+ pounds and have mates this for 3 years. I want to share my love of fitness and health with others on their journey. I’m in the process of becoming certified through NASM. I have many years of patient care and admin experience. I’m punctual, neutral and caring. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator Remote
Washington Gastroenterology
Tacoma, WA
03.2023 - 08.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Ophthalmology Technician
Pacific Northwest Eye Associates
Tacoma, WA
02.2022 - 04.2023
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Transcranial Magnetic Stimulation Technician- Lead Technician/, Co-Clinic Coordinator
NeuroStim TMS Centers
08.2020 - 04.2022
- Monitored patient for medical symptoms.
- Operated a Transcranial Magnetic Stimulation (TMS) machine.
- EHR (Electronic Health Records).
- Provided medical intervention in emergency situations.
- Strong communication skills.
- Explained and administered procedures to patients.
- Contributed to a positive work environment.
- Maintained patient confidentiality.
- Followed established treatment and office procedures.
- Maintained a high degree of accuracy regarding all details.
- Managed referral reporting and marketing programs.
- Trained other TMS technicians.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Utilized medical software to document and track patient progress.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Chiropractic Assistant/ Front Desk
Pure Health Chiropractic
08.2015 - 05.2018
- Applied different therapies to help speed the recovery for patients.
- Duties included :.
- Therapeutic Ultrasound, Spinal Traction, Interferential, EMS, heat/cold therapy, hair analysis, developing X-Rays, gathering and sending X-Rays with insurance information.
- Front Desk to include:.
- Checking patients in, gathering insurance information, completing paper files, collecting payments, scheduling appointments, answering phones, ordering supplies, keeping supplies and vitamins in stock.
- Inputted patient data into office's computer system and checked all information for accuracy.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
Chiropractic Assistant/ Front Desk
Fort Campbell Chiropractic
02.2012 - 03.2015
- Applied different therapies to help speed the recovery for patients.
- Duties included :.
- Therapeutic Ultrasound, Spinal Traction, Interferential, EMS, heat/cold therapy, taking X-Rays and having them ready for Doctor use.
- Front Desk to Include: Checking patients in, gathering insurance information, completing paper files, collecting payments, scheduling appointments, answering phones, ordering supplies, keeping supplies and vitamins in stock.
Catering and Events Coordinator
Holiday Inn Hotel Birmingham International Airport
01.2010 - 01.2012
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
TMS Intake Coordinator
Family Care Center Of Colorado Springs
Colorado Springs, CO
01.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
Education
Certified Personal Trainer / Nutrition Coach - Personal Trainer/ Nutrition
National Academy of Sports Medicine
ArizonaAssociate of Science -
Jefferson State Community College
AlabamaHigh School Diploma -
Christian Community Fellowship
Oak Grove Alabama05.2007
Skills
- Encounter Works Systems
- Critical Thinking
- Process Implementation
- Verbal and Written Communication
- Time Management
- Employee Work Scheduling
- Employee Performance Evaluations
- Employee Training Program
- Patient Care Assessment
- Performance Monitoring
- Health Information Systems
- HIPAA Guidelines
- Medicare Compliance
- Profitability Strategies
Timeline
TMS Intake Coordinator
Family Care Center Of Colorado Springs
01.2024 - Current
Scheduling Coordinator Remote
Washington Gastroenterology
03.2023 - 08.2023
Ophthalmology Technician
Pacific Northwest Eye Associates
02.2022 - 04.2023
Transcranial Magnetic Stimulation Technician- Lead Technician/, Co-Clinic Coordinator
NeuroStim TMS Centers
08.2020 - 04.2022
Chiropractic Assistant/ Front Desk
Pure Health Chiropractic
08.2015 - 05.2018
Chiropractic Assistant/ Front Desk
Fort Campbell Chiropractic
02.2012 - 03.2015
Catering and Events Coordinator
Holiday Inn Hotel Birmingham International Airport
01.2010 - 01.2012
Certified Personal Trainer / Nutrition Coach - Personal Trainer/ Nutrition
National Academy of Sports Medicine
Associate of Science -
Jefferson State Community College
High School Diploma -
Christian Community Fellowship