Anaya Gaither
Douglasville,GA
Summary
Customer-oriented sales professional with 3+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Sales Executive
TTEC
, US
10.2023 - 01.2024
- Manage and execute a high-quality pipeline and growth across multiple channels.
- Managing multiple sales opportunities from inception to deal close,responsible for deal qualification,deal strategy ,and cutomer relationship.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Answered store and merchandise questions and led customers to wanted items.
- Provided guidance and assistance when needed during emergency situations requiring immediate attention.
MARKETING ASSISTANCE
Front page agency
Atlanta, Georgia
01.2023 - 09.2023
- Defined problems, collected data, established facts and validated conclusions
- Developed departmental objectives, budgets, policies, procedures and strategies
- Collaborated with product marketing team to create new marketing initiatives and measure results
- Worked with marketing team to expand growing business unit into international markets
- Supported event marketing efforts by planning, executing and following up
- Gathered data on competitors and analyzed prices, sales and method of marketing and distribution.
CONSTRUCTION FLAGGER
Bedrock grading& utilities
Fulton, Georgia
08.2022 - 01.2023
- Provided product information and resolved concerns to assist customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Assisted development directors and architects in expediting plans toward receipt of building permits.
MERCHANDISE CUSTOMER ASSISTANT
Walgreen
US, Ga
03.2021 - 06.2022
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Sold products to customers during routine service calls using strong cross-selling abilities
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Updated records with all interactions and customers transactions
- Completed inquiries and followed up with customers to share findings and offer solutions
- Referred unresolved customer grievances to designated departments for further investigation
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
CUSTOMER SERVICE REPRESENTATIVE
kroger
Douglasville, Ga
09.2020 - 03.2021
- Handled customer inquiries, billing questions, payments and service requests
- Documented, researched and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Compiled customer feedback to recommend improvements to management
- Served as SME, providing technical assistance for products and delivery issues
- Discussed promotions and special offers to customers to increase sales.
CASHIER
Walmart
Douglasville, GA
12.2019 - 09.2020
- Greeting customers, collecting payments, using scanning devices, answering to customer inquiries
- Delivered service excellence through all points of contact
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards.
CASHIER
Zaxby's
Douglasville, Georgia
10.2018 - 11.2019
- Built and maintained positive working relationships with co-workers
- Attended training to refresh on current procedures and learn process improvements
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Processed cash, check and credit cards for customer purchases
- Helped customers locate merchandise.
Education
HIGH SCHOOL DIPLOMA -
New Manchester High School
06.2020
Skills
- Collateral Design
- Inbound And Outbound Marketing
- Promotions And Marketing Strategies
- Customer Preferences
- New Business Opportunities
- Sales And Marketing Methods
- Value Proposition
- Promotional Campaigns
- Order Fulfillment
- Account Management
- Stocking And Replenishing
- Business Development
- Understanding Credit Card Payment Processing
- Quality Control
- Administrative Support
- Coordination
- Role Modeling
- Cashiering
- Food Service
- Time Management
- Scheduling Expertise
Languages
English
Professional
Spanish
Elementary
Timeline
Sales Executive
TTEC
10.2023 - 01.2024
MARKETING ASSISTANCE
Front page agency
01.2023 - 09.2023
CONSTRUCTION FLAGGER
Bedrock grading& utilities
08.2022 - 01.2023
MERCHANDISE CUSTOMER ASSISTANT
Walgreen
03.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
kroger
09.2020 - 03.2021
CASHIER
Walmart
12.2019 - 09.2020
CASHIER
Zaxby's
10.2018 - 11.2019
HIGH SCHOOL DIPLOMA -
New Manchester High School